Vikrant Kumar Email and Phone Number
A possible rewritten summary is:As a Solutions Integrator with a Master of Computer Applications degree, I have seven years of experience in the telecom domain, delivering innovative and robust solutions for complex business problems. At American Express Saudi Arabia, I specialized in resolving application issues related to corporate and credit cards, using BPA Automation tools, shell scripting, Python, and PowerShell to automate manual tasks across diverse projects.I also excelled in addressing customer concerns and business team requests through Oracle PL/SQL, SQL, Windows Server, and Linux. I have expertise in handling switch-related issues, troubleshooting daily system operation challenges, and resolving customer disputes and card renewals. I have earned recognition such as Employee of the Month and the Business Impact Award for my troubleshooting, debugging, and problem-solving skills. I value transparent and lasting partnerships with diverse stakeholders, and I use my documentation, communication, and client relationship management skills to foster them. My team-oriented approach, leadership abilities, and collaboration skills enable me to contribute effectively to cross-functional initiatives and support seamless system operations.
Hps
View- Website:
- hps-worldwide.com
- Employees:
- 1243
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Information Technology Operations LeadHps Oct 2024 - Present -
Seniors Solution IntegratorAmerican Express Saudi Arabia Jan 2023 - Dec 2023Riyadh, Saudi ArabiaExperienced IT professional adept at managing day-to-day system operations, specializing in resolving application issues related to corporate and credit cards. Proficient in utilizing BPA Automation tools, shell scripting, Python, and PowerShell to automate manual tasks across diverse projects. Skilled in addressing customer concerns and business team requests through Oracle PL/SQL, SQL, Windows Server, and Linux. Expertise in handling switch-related issues, troubleshooting daily system operation challenges, and resolving customer concerns, including charge disputes and card renewals. Experienced in managing tools such as HPS card operation tool, Decision Smart tool, AppSmart tool, JBoss, and debugging related issues. Proven track record of providing L2 support to stakeholders in the system operation team and coordinating with project teams to handle major issues. Collaborates seamlessly with developers to resolve application-related issues, HPS APIs bug fixing, and enhance functionality. Adept at addressing and resolving incidents promptly based on severity, adhering to corresponding SLAs for timely issue resolution. -
Senior Technical Support AnalystCsg Aug 2022 - Dec 2022Bengaluru, Karnataka, IndiaProficiently provide Level 2 Support to customers, resolving technical issues and error messages in a live production environment.• Successfully handled CDR-related issues, validating and fixed them.• Reprocessing of rejected UDRs and analyzing the rejected reason code• Improve the accuracy and reliability of billing and rating processes in the Single View billing system.• Develop Unix Shell scripts to automate manual processes,significantly enhancing operational efficiency and reducing manual tasks.• Effectively handle customer issues and troubleshoot Single View product-related problems.• Dedicate support to customers, ensuring alignment with the terms outlined in customer maintenance support contracts.• Preparation of dynamic SQL scripts for rateplan configuration. -
Solutions IntegratorEricsson Dec 2019 - Aug 2022Noida, Uttar Pradesh, IndiaWorked in OpenStack, a cloud platform, and effectively managed platform-related issues.• Managed the BSS (Business Support System) billing system, dig deep into its internal processes for effective oversight and control and Ensuring smooth running of Rating, Billing applications.• Managed the Nexenta Storage tool, optimizing data storage systems with advanced techniques to enhance application performance and data management.• Worked on CRD rejections fixed and managed re rating batched of rejections CRD'S• Oversaw business team requirements, collaborated with developers to address and deploy upgraded code into production using GitHub.• Executed routine application issue resolution, closely working with developers and utilizing Linux operations and Oracle PL/SQL,SQL for swift solutions.• Conducted thorough API end-to-end testing to ensure integration and optimal functionality across various endpoints.• Handle generated, monitored, and analyzed traces using Linux operations, enabling precise diagnostics and resolving complex issues.• Managed both physical and logical inventory, overseeing telecom products.• Addressed Apache server and web application-related issues for inventory management. -
Technical Support EngineerIbm Aug 2016 - Dec 2019Pune, Maharashtra, IndiaExecution & Monitoring of batch processes for BSCS IX R2 Billing Ensure completion of billing processes as per calendar Carry-out monthly/quarterly/annual pre/post billing activities.• Manage complex batch processes for BSCS IX R2 Billing, Configuration telecom business products in CRM, OFS,BSCS ensuring precise execution and real-time monitoring.• Execution & Monitoring of batch processes for BSCS IX Rating Planning and Documentation of Standard Operations.• Analysis of PreBills as well as CGBill and Also supported UAT testing for new product in Custom configuration in Ericsson product.• Automate application monitoring using advanced shell scripting techniques, reducing resource overhead and enhancing efficiency.• Utilize expert-level SQL, PL/SQL, and SQL operations to design, optimize, and implement efficient data queries and manipulation.• Collaborate directly with clients to grasp intricate business processes, delivering tailored, user-friendly solutions.• Provide technical expertise during customer calls, swiftly resolving issues related to shell scripting, PL/SQL, and SQL operations
Vikrant Kumar Education Details
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Computer Science
Frequently Asked Questions about Vikrant Kumar
What company does Vikrant Kumar work for?
Vikrant Kumar works for Hps
What is Vikrant Kumar's role at the current company?
Vikrant Kumar's current role is IT Operations Lead.
What schools did Vikrant Kumar attend?
Vikrant Kumar attended Swami Vivekananda Subharti University, Meerut.
Who are Vikrant Kumar's colleagues?
Vikrant Kumar's colleagues are Yousfi Hicham, Ladonna Killion, John Whitledge, Fatima Safri, Rouba A. Rizk, Bikas Marak, Manvendra Nanu.
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Vikrant Kumar
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