Vikrant Kumar Email & Phone Number

Riyadh, Saudi Arabia

Experienced IT professional adept at managing day-to-day system operations, specializing in resolving application issues related to corporate and credit cards. Proficient in utilizing BPA Automation tools, shell scripting, Python, and PowerShell to automate manual tasks across diverse projects. Skilled in addressing customer concerns and business team requests through Oracle PL/SQL, SQL, Windows Server, and Linux. Expertise in handling switch-related issues, troubleshooting daily system operation challenges, and resolving customer concerns, including charge disputes and card renewals. Experienced in managing tools such as HPS card operation tool, Decision Smart tool, AppSmart tool, JBoss, and debugging related issues. Proven track record of providing L2 support to stakeholders in the system operation team and coordinating with project teams to handle major issues. Collaborates seamlessly with developers to resolve application-related issues, HPS APIs bug fixing, and enhance functionality. Adept at addressing and resolving incidents promptly based on severity, adhering to corresponding SLAs for timely issue resolution.

Bengaluru, Karnataka, India

Proficiently provide Level 2 Support to customers, resolving technical issues and error messages in a live production environment.• Successfully handled CDR-related issues, validating and fixed them.• Reprocessing of rejected UDRs and analyzing the rejected reason code• Improve the accuracy and reliability of billing and rating processes in the Single View billing system.• Develop Unix Shell scripts to automate manual processes,significantly enhancing operational efficiency and reducing manual tasks.• Effectively handle customer issues and troubleshoot Single View product-related problems.• Dedicate support to customers, ensuring alignment with the terms outlined in customer maintenance support contracts.• Preparation of dynamic SQL scripts for rateplan configuration.

Noida, Uttar Pradesh, India

Worked in OpenStack, a cloud platform, and effectively managed platform-related issues.• Managed the BSS (Business Support System) billing system, dig deep into its internal processes for effective oversight and control and Ensuring smooth running of Rating, Billing applications.• Managed the Nexenta Storage tool, optimizing data storage systems with advanced techniques to enhance application performance and data management.• Worked on CRD rejections fixed and managed re rating batched of rejections CRD'S• Oversaw business team requirements, collaborated with developers to address and deploy upgraded code into production using GitHub.• Executed routine application issue resolution, closely working with developers and utilizing Linux operations and Oracle PL/SQL,SQL for swift solutions.• Conducted thorough API end-to-end testing to ensure integration and optimal functionality across various endpoints.• Handle generated, monitored, and analyzed traces using Linux operations, enabling precise diagnostics and resolving complex issues.• Managed both physical and logical inventory, overseeing telecom products.• Addressed Apache server and web application-related issues for inventory management.

Pune, Maharashtra, India

Execution & Monitoring of batch processes for BSCS IX R2 Billing Ensure completion of billing processes as per calendar Carry-out monthly/quarterly/annual pre/post billing activities.• Manage complex batch processes for BSCS IX R2 Billing, Configuration telecom business products in CRM, OFS,BSCS ensuring precise execution and real-time monitoring.• Execution & Monitoring of batch processes for BSCS IX Rating Planning and Documentation of Standard Operations.• Analysis of PreBills as well as CGBill and Also supported UAT testing for new product in Custom configuration in Ericsson product.• Automate application monitoring using advanced shell scripting techniques, reducing resource overhead and enhancing efficiency.• Utilize expert-level SQL, PL/SQL, and SQL operations to design, optimize, and implement efficient data queries and manipulation.• Collaborate directly with clients to grasp intricate business processes, delivering tailored, user-friendly solutions.• Provide technical expertise during customer calls, swiftly resolving issues related to shell scripting, PL/SQL, and SQL operations