Monitoring the overall functioning of processes , identifying improvement areas and implementing measures to maximize customer satisfaction level. Framing work direction & plan for associates after assessment of their capabilities, preparing various weekly/monthly MIS reports to process/productivity.Setting up targets , SOP(Standard Operating Procedures) & SLA (Services Level Agreement), setting and maintaining targets. To maintain healthy C-SAT score by proper resolution of customer issues.To resolve Customer/Distributors issues and update through mails.Resolved P&G & HNI customer issue through mails.Cascade new updates to WW/WWE & Sales Team for better productivity. Escalated VTM barred customer through mail for services restoration.Ensure process compliance on all process for Distributors/WW ID Creation’s.Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved services levels.Plan and impart a proper training program to all the CIOU staff.Leading , mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets .Innovative practices to improve KPI’s.Reduction in TT/ Increase in FTR.Prepare various MIS to keep the management informed; Taking care of VTM activities of 35 distributors for PUNE.Resolved Channel Partners/Distributor, WWE/RMS issue on mail’s.Ensuring quality Caf upload at distributor level & at agency level.Follow-up on mail with Huawei, ZTE, Nokia & LG to ensure proper resolution within given TAT to customer’s walking for the handset repair at respective ASC.Capturing VOC at touch point & ensuring 100 % C-Sat.ID Management in this creating id’s required to channel partners for Activation & Billing all request received by mail with HOD approval. Maintaining MIS for Escalation (Prepaid & Post Paid ) & Collection

Collection, Team management, Audit, Warehouse management.

Collection Coordinator

Checking Vendor Bills (All Dept) correct or not as per payout.Making Provision and submitting to Finance on mail.Process Vendor and Distributor Claims in SAP.Creating Purchase Order in SAP through mail’s request. Maintaining Daily MIS Report.Checking Vendor Agreement is live or Died. Co-ordinate with finance for release payment of vendor in SLA.Professional Achievements:Clearing pending last financial Vendor claims in 40 days. Additional Responsibility Store In-Charge. Take all the Mobile Seals data from all locations,& Prepare MIS and collect hard copy of invoice by courier.Take stock reports from the all locations and make a MISCheck the all data with sap and submit it to DIESLs accounting department.Take the objections from DIESL resolve the problems and help to book the sales dataMaking the all entries in SAP & Excel of outgoing & incoming material & other SCM related. Activities also making entries in sap of warehouse operation.Dispatch of faulty material to warehouse.Recovery of FWP / FWT, PBT (Push Button Phone) on closure.Reconciliation of on account Stock issued to Contractors / Agency. Warehouse ManagementIdentification & Implementation of Process flow for warehouse.Preservation & Storage of Material Transportation & Courier Management. Manpower Management (Skilled Labor & Unskilled Labor)Inventory ManagementAssessment of performance of the vendors based on various criterions such as quality improvement rate, timely deliveryMonitoring Inventory levels, Defining maximum and minimum inventory levels and generating purchase requisitions as and when inventory reaches minimum. Conducting Inventory analysis A/B/C, X/Y/Z, lead time, vendor rating and development with regular inventory verification of stock items with review systems. Classifying inventory into obsolete, non-moving and slow moving; working towards reducing unused parts and spares through implementation of JIT (Just in Time).

Working on subcontracting from Sai Manpower); Ensure a high-level customer satisfaction relating to Resolutions, bill disputes, and mismatch cases.Welcome calls. Managing the resolution on disputes of customer who are not Receiving bills. Updating change in address of customers.Maintaining MIS, For Maintaining Reports and XY activity Distributors wise maintaining reports, Cluster wise Reports, Daily reports.In-Bond process- providing on line information about Current plans Information, New schemes, New Tariffs, to The retailers. Creating Different Types of cases.Handling Distributor helpline in bond process as well as Handling MIS of that process. Creating different types of Cases as per new Ready reckon system. Handling distributor helpline 10 Executives team. Handling Escalation process – giving on line resolution to the retailers and distributors.