Vikrant Mhatre Email & Phone Number

Mumbai, MH, IN

Mumbai, Maharashtra, India

• Lead, support and monitor all off-net access order deliveries through various suppliers toensure timely and appropriate delivery as per customer requirements.
• Maintain good relationships with suppliers to improve the efficiency and cost of delivery.Establishes and maintains relationships with global providers to enhance and expandthe Tata network.
• Conduct quarterly/monthly reviews with key suppliers around performance.
• Look at avenues for increasing business with key vendors through new portfolios andnew order types. Work out new technology solutions with partners in conjunction withproduct teams.
• Identify national and regional level access suppliers/partners and competition in theregion to deliver last mile delivery based on technical feasibility as per contractualobligations.
• Overall project management and ensures that projects are completed within budget,schedules and quality standards.

Mumbai Area, India

• Provisioning circuits and coordinate with various groups in implementing data services.Maintain critical information in the services database.
• Understanding the customer requirements and validating the quote in line with thedesired nature of service, SLAs and Access type, etc.
• Coordinating with the sales and delivery teams of carriers as well as datacentre/colocation providers across the globe to deliver the services such as Ethernet,ADSL/VDSL, dedicated Internet, leased lines etc.
• Coordinating between cross functional teams and carriers in sales, delivery teams foroutage escalations, billing negotiations, billing disputes, etc. Also, act as a bridgebetween customers / internal stakeholders and.
• Conducting the weekly meetings with the carrier sales, delivery teams to discussregarding the project updates, escalation and issues. Also, working as a POC for someof the carriers.

Mumbai, Maharashtra, India

• Provisioning circuits and coordinate with various groups in implementing data services.Maintain critical information in the services database.
• Understanding the customer requirements and validating the quote in line with thedesired nature of service, SLAs and Access type, etc.
• Coordinating with the sales and delivery teams of carriers as well as datacentre/colocation providers across the globe to deliver the services such as Ethernet,ADSL/VDSL, dedicated Internet, leased lines etc.
• Coordinating between cross functional teams and carriers in sales, delivery teams foroutage escalations, billing negotiations, billing disputes, etc. Also, act as a bridgebetween customers / internal stakeholders and.
• Conducting the weekly meetings with the carrier sales, delivery teams to discussregarding the project updates, escalation and issues. Also, working as a POC for someof the carriers.

Pune, Maharashtra, India

• Worked on TCTS client project (International Domain).
• Project Management includes follow-up with different team such as Design, Order entry, Operations etc. to meet the customer deadlines.
• Identify any potential roadblocks that can lead to jeopardizes and make timely escalations to the management, including possible solutions.
• Weekly review of all projects with internal team and client project managers to discuss ongoing progress.
• Daily documentation and reporting.

Tata Communications Ltd. Dighi, Pune

• Profile includes end to end Link delivery of different Products i.e. ILL (Leased line), GVPN, Pont to Point.
• Service Delivery Life Cycle Management Of customer & maintaining maximum satisfaction level as single point of contact to the customer.
• Managing the project, in accordance with the project plan, for all phases of the project delivery life cycle including planning, requirements capture, implementation, delivery, testing and acceptance.
• Conduct network installation, commissioning, implementation of equipment and services, and transition to CSO for ongoing operations.
• Place third party orders and make all necessary follow-ups and contacts to all GAM team to meet customer's schedule.
• Weekly review of all projects with internal team and external customers to ensure timely project handover.

Bachelor Of Engineering (Beng), Electronics And Telecommunication Engineering, 60.33%

Hsc, Science, First Class 68.67 %

Ssc, General Studies, First Class With Distinction 87.07 %