Vikrant R Email & Phone Number

Puducherry Area, India

I am currently working with a leading FMCG company heading the IT Dept for the south cluster factories. To manage and set up IT Infrastructure south cluster factories. Administration and maintenance of IT infrastructure. Administration and maintenance of LAN / WAN. To strategies, plan, develop and implement the company’s IT budget and infrastructure plan. To evaluate user need and system functionality. To ensure that all the facilities meet the needs of the end user with appropriate advice & support. Periodic refresher training to users on new initiatives and effective usage of systems Introducing and installing new system upgrades and security backups for hardware and software systems. To ensure the smooth running of all the systems, including anti-virus software, print services and e-mail provision. To adhere the software licensing laws. To provide secure access to the network for remote users. To manage crisis situations, this may involve complex technical hardware or software problems. To oversee troubleshooting, system backups, archiving, and disaster recovery and provide expert support whenever necessary. Manage all IT support activities at the cluster level. To manage and mentor the IT support team in various location. Build and maintain vendor relationships and manage the purchase of hardware and software products. Manage the purchasing of all software, hardware and other IT supplies. Manage, control and monitor the Installation, operation and maintenance of IT infrastructure IT Budgeting and forecasting To ensure that company assets are well maintained. Updating and upgrading with the latest Technologies.  Staff Development Vendor Management Asset change management CCTV installation, Feature enhancement, Maintenance and Backup administration

 Manages application support requests per SLA and coordinates IT functions to deliver within agreed timescales  Procurement and stock management of Desktops, consumable items and other IT equipments.  Transitioning and supporting infrastructure in “Business As Usual” Mode and ensuring high levels of customer satisfaction  Configuring new systems in HUL network. To ensure the smooth running of all the systems, including anti-virus software, print services and e-mail provision. To adhere the software licensing laws. Hardware and software Maintenance. Responsible for the overall direction, planning and control of all aspects related to the Information Technology (IT) department and its functions - i.e. systems development if applicable, security and control, network and communications and end-user systems support.  Guarantee continuous business operations.  Guarantee the supply of professional IT expertise required by the organization that is motivated to pursue common goals with the business Ensure the continuous business operations through contingency planning and implementation and integrity through security administration. Provide management support for the 24 x 7 shop.  Efficient management of technical services delivery to the organization.  General management of IT within the organization.  Manage the fast paced growth in the number of processes and the expansion of existing business processes. LAN/WAN Maintenance Installation / Up-gradation of Software and regular maintenance Updation of antivirus patches Wi-Fi configuration and maintenance SW/Patch Up gradation File / Printer server management Budgeting and forecasting  Troubleshooting routine desktop issues. Server and Desktop Backups.