• Define Regional Goals: Develop and implement strategies to grow the testing and QA business within the region.• Market Analysis: Identify emerging trends, technologies, and opportunities in testing and QA to maintain a competitive edge.• Business Development: Drive initiatives to expand the client base, focusing on key industries and sectors relevant to QA services.• Build Client Trust: Act as the primary point of contact for high-profile clients, ensuring their QA needs are… Show more • Define Regional Goals: Develop and implement strategies to grow the testing and QA business within the region.• Market Analysis: Identify emerging trends, technologies, and opportunities in testing and QA to maintain a competitive edge.• Business Development: Drive initiatives to expand the client base, focusing on key industries and sectors relevant to QA services.• Build Client Trust: Act as the primary point of contact for high-profile clients, ensuring their QA needs are met effectively.• Customized Solutions: Work with clients to understand their unique challenges and propose tailored testing strategies.• Continuous Engagement: Foster long-term relationships through regular updates, reviews, and value-added services.• Cross-Functional Collaboration: Coordinate between QA teams, project managers, and other regional business heads to ensure seamless service delivery.• Talent Development: Mentor and support QA professionals to enhance their skills and maintain high performance within the region.• Resource Allocation: Oversee team assignments and ensure optimal use of resources to meet project demands.• Project Delivery: Monitor the execution of testing projects to ensure they are delivered on time, within budget, and meet quality standards.• Quality Assurance Standards: Enforce adherence to industry best practices, methodologies, and compliance requirements.• Performance Metrics: Track key performance indicators (KPIs) like defect detection rate, turnaround time, and client satisfaction. Show less

• Preparing demand creation strategies and new product service offerings to improve revenue and meet market demands. Approve reports and regulatory restrictions on new business ventures.• Plan targets and goals in line with business development strategies.• Confirm new business agreements with identified partners, suppliers and vendors.• Direct approach to drive cost-benefit analysis and financial modelling of new business ventures and corporate governance measures.• Drive new… Show more • Preparing demand creation strategies and new product service offerings to improve revenue and meet market demands. Approve reports and regulatory restrictions on new business ventures.• Plan targets and goals in line with business development strategies.• Confirm new business agreements with identified partners, suppliers and vendors.• Direct approach to drive cost-benefit analysis and financial modelling of new business ventures and corporate governance measures.• Drive new technologies to improve business portfolio and processes. Drive partnerships with internal stakeholders to adapt current portfolios to new business opportunities.• Establishing business development strategies to ensure overall organisational strategy is followed and guidance on business development research reports on potential revenue streams and business threats.• Lead development of business intelligence frameworks to improve data analytics and market assessments. Lead identification of opportunities to improve business processes.• Lead new business opportunity projects based on business network feedback and economic landscape.• Building new business ventures and plan approaches and market entries.• Building relationship with industry players and develop strategies to leverage network for business opportunities and partnerships. Preparing the department's financial budgeting process to acquire funds for the department's activities. Show less

• Act as liaison between clients and management for business executions.• Understand client needs and identify new business opportunities.• Negotiate business contracts and costs with customers as needed.• Develop customized programs to meet client needs and close business.• Provide client consultations about company products or services.• Develop business proposals and make product presentations for clients.• Build positive and productive relationships with… Show more • Act as liaison between clients and management for business executions.• Understand client needs and identify new business opportunities.• Negotiate business contracts and costs with customers as needed.• Develop customized programs to meet client needs and close business.• Provide client consultations about company products or services.• Develop business proposals and make product presentations for clients.• Build positive and productive relationships with clients.• Work in compliance with company standards and business guidelines.• Develop account strategies to meet monthly revenue target.• Assist in development of account budgets and timelines.• Assess potential business risks and develop mitigation plans.• Develop new business opportunities with potential and existing clients to achieve revenue goals.• Provide outstanding services and ensure customer satisfaction• Address customer concerns and queries in a timely and accurate manner. Show less

Business Development Professional :• Tier 1 & Tier 2 Accounts - Networking and Promotional Events• Client Relationship & Engagement Management • Comprehensive Database Management• Demand Generation (Email Drip Campaigns and Tele-calling)• Sales Strategy Development• Lead generation• Lead nurturing• Appointment Fixing• Business Reviews• Training & Quality Analysis

(Process) QuickBooks Core, America (Intuit)• Working with a voice process of QuickBooks for Intuit America as Voice and accent Trainer.• Helping customers undergoing issues related to their accounting software provided by QuickBooks.• Taking care of the escalation calls.• Taking care of the new hires process, voice and accent trainings.• Managing team reports related to the login/logout hours and their daily reporting on behalf of my manager.

Order to Cash (Corporate Finance)• Worked with “Order To Cash” team in Corporate Finance• Handled finances for GE Money and NBC Universal for 1 year and currently handling the finances for GE Healthcare• Took care of End to End process starting from Billing to Collections• Handled responsibility for preparing weekly Dashboard Data for the team and Monthly Dashboard data for the Leadership team• Handled weekly calls with the business leaders of their respective… Show more Order to Cash (Corporate Finance)• Worked with “Order To Cash” team in Corporate Finance• Handled finances for GE Money and NBC Universal for 1 year and currently handling the finances for GE Healthcare• Took care of End to End process starting from Billing to Collections• Handled responsibility for preparing weekly Dashboard Data for the team and Monthly Dashboard data for the Leadership team• Handled weekly calls with the business leaders of their respective portfolios• Worked on portal upload system and Oracle• Impart process training to new hires and provide them with the requisite support to come up in the learning curve and ensure productivity• Have taken trainings for the refreshers Show less

Operations (RCF ES Collection Outbound and Inbound Process)• Was a part of High Risk Collections. Main job comprised of collecting on High Risk Accounts• Was a part of Inbound collection for RCF ES Collection• Helped the portfolio deliver the CTQ’s by moving highest balances within the portfolio• Worked diligently in achieving all the A.E.S. - P and Q’s• Team Handling: Handled team responsibilities in the manager’s absence (Transport Rostering, Rostering for calling… Show more Operations (RCF ES Collection Outbound and Inbound Process)• Was a part of High Risk Collections. Main job comprised of collecting on High Risk Accounts• Was a part of Inbound collection for RCF ES Collection• Helped the portfolio deliver the CTQ’s by moving highest balances within the portfolio• Worked diligently in achieving all the A.E.S. - P and Q’s• Team Handling: Handled team responsibilities in the manager’s absence (Transport Rostering, Rostering for calling hours, Leave Management, etc.)• SME Role: Trained people on the floor during their bridge period• Took Process Knowledge sessions for New Hires• Sending the associate and team wise Wrap and EP rate Report at the Portfolio Level• Sending the SDR performance tracker at the Portfolio level Show less