Vikrant Sharma Email & Phone Number

Haridwar, Uttarakhand, India

 Two Years of Marketing Experience (Digital Marketing & field work handling)  Worked As Customer Relationship Manager. Utilized latest training support standards and procedures to provide high level of customer service. Enrichment of the catalogue/website of the clients. Ensured that customers received contractual service expectations. Encourage revenue growth by inspiring clients to purchase additional services. Retained clients by telling them the benefits of services. Became the reliable point of contact for each customer that is required to establish a strong business relationship. Deal with client issues, investigating and finding answers, resolving issues, providing assistance or directing them to appropriate parties. Handled all the escalations calls from the customer point of perspective. Worked for long term association with customer and doing upsell, Renewal. Targeted individual and team revenue. Handling B2B and B2C Clients.

Haridwar, Uttarakhand, India

 Customer Services & Support, Customer Escalations. Working to improve experience of customer Handling clients with Accuracy and quality assurance. Working for long term association with customer and doing cross sell.  Controlled Average Handling time. Working to increase company rating. Guiding our guests & increase their experience. working on not satisfied Guest to know the reason of low rating. Daily reports to all the respective for current status. Maintained and shared the report to service team. Maintaining Accounts & Promotional work.

Haridwar, Uttarakhand, India

High School Diploma, A

Bachelor Of Business Administration - Bba, Marketing/Marketing Management, General, A