1. Working with stakeholders to ensure that entire end to end Audit process is carried out fluently. 2. Generation and Reporting of summarized and elaborated Audit’s MIS on Daily basis. 3. Maintaining various trackers for ease of tracking and closure of findings from Audit. 4. Assisted stakeholder in identifying and closing the findings reported in Audits (Internal &External).5. Provided and assisted client with appropriate modified data for all Executive meetings, Board Meetings, MD Dashboard, IT Steering Committee, quarterly assessments, etc.

• Responsible for providing 24*7 support in client operations and managing the escalations.• Handing various US, UK & Philippines client projects and their applications related issues.• Mapping Active Directory users and group policies.• Make sure that all critical and Major Incidents are addressed within the SLA response time.• Continuously follow up with the support team for relevant updates and resolutions.• Responsible for troubleshooting various hardware devices like desktops, laptops, and IPad.• Installation, Configuration & troubleshooting of O365 Applications.• Installing & configuring local Printers & Network Printers.• Maintaining & troubleshooting networks like LAN connectivity and network printers.• Performing troubleshooting on assigned tickets and resolving the problem within SLA.