Vikrant Singh Email & Phone Number

• Supporting multiple managed services projects, working with clients and providing services for all territories from the Global Service Centre.
• Led a team of IT professionals in delivering managed IT services to clients, ensuring the highest level of customer satisfaction.
• Oversaw the planning, execution, and closure of multiple IT projects simultaneously, ranging from infrastructure upgrades to cloud migration initiatives.
• Collaborated with clients to define project requirements, scope, and objectives, ensuring alignment with business goals and budget constraints
• Developed comprehensive project plans, schedules, and budgets, and tracked progress using project management tools such as JIRA and Microsoft Project.
• Managed project risks and issues, and implemented mitigation strategies to minimize disruptions and delays.

India

• Manage the ticket lifecycle from creation to resolution while keeping the end users informed of updates.
• Escalate tickets to other technical resources as needed to ensure successful and timely ticket resolution.
• Assisted in the coordination and management of IT projects, including resource allocation, scheduling, and task assignment.
• Supported project managers in developing project plans, timelines, and budgets, and tracked progress against established milestones.
• Facilitated communication and collaboration among project team members, ensuring clear understanding of roles and responsibilities
• Prepared project documentation, including status reports, meeting minutes, and project deliverables, and maintained project files and records.

Gurgaon, Haryana, India

• Responsible for handling & managing the team L2 engineers of various Domain line Network, Server, Database, Storage & Backup
• Review Meeting along with Customer, Team & Vendor management
• Accountable for managing below responsibility.
• Sapphire Software for managing SLA & logging incident and track them. SLA report & SLA violation tracking
• Provided first-level technical support to end-users and stakeholders, resolving hardware, software, and network issues in a timely manner
• Monitored data center infrastructure and systems, including servers, storage, networking equipment, and security devices, to ensure optimal performance and availability.

Gurgaon, Haryana, India

• Provide on call and remote support to companies US, CANADA customer.
• Handling escalated incidents & following up with Service provider.
• Troubleshooting on network, outlook, and window client OS, software installation, virus removal, etc.

Gurgaon, India

• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
• Configured hardware, devices and software to set up workstations for employees.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Rolled out software updates and applied server patches to thwart threats from penetrating networks.
• Identified scope of problem and provided operational and technical assistance to remedy.
• Assisted end-users with conference room equipment setup and operation..