Vikrant Singla Email & Phone Number

80 Collins Street Melbourne

190, City Road, South Melbourne

Windows:Manage the corporate IT systems across various clients in a racked Windows/Intel environment, including the following: Windows 2003/2008, WindowsXP, Active Directory, MS Exchange 2007 and 2010, MS Terminal Services,DNS and DHCP services, Server Clustering, spam filters, intrusion detectionsystems, backup’s solutions and VMware servers.Manage and tune the clients Active Directory environments including but notlimited to Group Policy, Delegation, Trusts, DNS, Users and Groups.Administer the corporate Windows environments, ensuring high availability &performance through appropriate change \ release management.Perform administration and maintenance of the server infrastructure, includingbackups, storage, security audits; networking configuration, softwareconfiguration and updates, expansion and replacement work.Manage and perform daily system monitoring, verifying the integrity andavailability of all hardware, server resources, systems and key processes,reviewing system and application logs, and verifying completion of scheduledjobs such as backups.Author internal documentation, such as environment diagrams, installation/configuration documents and system administration manuals.Use advanced troubleshooting skills and escalates problems as appropriate.Followed ITIL process of Incident Management, Change Management, Problem management, Knowledge Management and Service Level Management, Service Request Management and Capacity ManagementVMWARECreating Virtual machines out of a template as per clients requirementsCloning of virtual machines and performing troubleshooting on various incidents.Managing and patching Virtual ESX host Experience with VMware 4.1 and 5Migrating virtual machines across resource pools depending upon their usage and configuring resource pool policies.

190, City Road, South Melbourne

•Promote and verify team members understanding of customer accounts•Meet and exceed the Operations Team’s day to day work priorities, work schedules & rosters•Identify improvements/changes to standardise procedures to improve efficiency within the team•Assist the Operations Team Leader in maintaining operations, morale and motivation by using all means at their disposal•Timely recording of timesheets as directed by the Operations Team Leader•Maintain positive cooperative relationships, thereby exceeding customer expectations•Address e-mails and tickets from staff and customers in a timely fashion correlating to any SLA’s that may be in place•Identify issues within relationships with other Datacom teams and escalate to the Operations Team Leader, Operations Manager or General Manager of Technical Services•Incident Management - Provide customers with a professional level of service, by responding to their requests in a professional & timely manner•Follow the ITIL framework for service requests, incident & problem management.Follow Datacom’s and customers’ Change Management policies and procedures for all technical changes•Ensure tickets and the quality of information recorded is of a high standard•Take ownership of tasks within the Operations Team•Ensure that all articles in the Knowledge Base relating to the Operations Team is up to date and of a high quality nature•Perform documented and proceduralised tasks. This may include the rebooting of a server, working with third parties to resolve application issues or the installation of a patch on a server or network device•Work to resolution all incidents identified across all infrastructure under management by undertaking real-time monitoring of systems 24x7x365 – this includes backups. Hands on experience with Netbackup, CommVault, HP Dataprotector and SUN EBS..Working with Server 2003 and 2008, AD, Exchange Server 2007, Microsoft Office 2007 and 2010, Windows XP,Vista and 7.

North Ryde, Sydney

-Dealt with internal call center staff.-Handling calls from customer regarding their Internet issues and try to solve them at first instance.-Providing Level 1 Helpdesk support to field technicians.-Troubleshooting technical issues and escalating calls to Level 2 and 3 if un-resolved.-Providing support for countless users, working in a Microsoft XP environment.-Taking 40 - 60 calls per day & consistently maintain KPI's on a regular basis.

Vmware Certified Professional, Vmware, Vcp5

Education record

VCP 5 - VMware Certified Professional MCTS - Windows 7 MCITP - Windows Server 2008 MCSA - Windows Server 2012 MCTS - SCCM 2007 MCSE.

Itil V3

ITIL V3

Bachelor Of Computer Applications