Vikrant Bhargava Email & Phone Number

Delhi, India

Noida, Uttar Pradesh, India

• As a Chief Digital Officer, I am leading multiple portfolios within organization such as Digital, Delivery, Product, R&D and customer success. I am actively leading a team of 300+ delivery organization
• As a leadership team, was instrumental in shaping organization to be invested by ServiceNow
• Driving digital charter across organizationo Transformed sales digitization process by transformation of lead to order processo Drove NPS digitization ( InMorphis Customer Delight Index) along with owning delivery.
• As a co owner of R&D at Inmorphis, I also transformed software delivery process by rolling out delivery frameworks which lead to 30% improvement in delivery speed
• I am also sponsor of GenAI framework across organization and in process of rolling out text to code across multiple delivery units
• Experience of building engineering teams. Hired 100+ engineering teams in last 2 quarters

Gurgaon, India

• Leading SRE, DevSecOps & AIOPs across organization for digital applications like Airtel Thanks app, Airtel Payment System, Airtel Payments Bank and telco applications like Amdocs Billing,CRM etc.
• Spearheading program for improving 20% Development velocity across organization by working with all development teams & driving standardization & automation in areas of DevSecOps.
• Leading collaboration with cross functional product and engineering teams & championing of DevSecOps metrics across organization like Cycle time, Lead time, Defect density etc.
• Leader of horizontal tools & technologies like JIRA, BitBucket, Synopsys, ServiceNow, AppDynamics, Kafka, Redis, Browerstack etc.
• Leading Self-heal & automation vertical for one of the biggest private clouds in Asia with deep experience in Cloud technologies
• Leading Cloud COE for organization wide public cloud and containers adoption

Gurgaon, India

• Engineering lead for Customer Experience Technologies like CRM and Contact Centre Technologies
• Successfully led transformation from legacy CCT system to new age Cisco UCCE
• Led DevOps for Customer Experience technology vertical
• Drive SOP adherence & and workload shift from L3/L2 to L1 teams

Gurgaon, India

• Responsible for transforming organization “Net Connect Pvt Ltd” from staff augmentation services to managed services
• Driving revenue growth of organization and identification of new growth areas
• Developing partner ecosystem for streamlining deliveries

Gurgaon, India

• Heading cloud operations with a scale of 50+ SMB/enterprise customers, 700+ IaaS physical cores for both customers and internal deployments
• Leading service management transformation roll out across 23 circles, Sri Lanka and Bangladesh affecting 20,000 employees and 80,000+ partner resources
• Heading NOC operations in scale of 50000+ alerts per month proactively saving more than 20 severities per month
• Led ISO 27001 and BS25999 recertification for Airtel data centers
• Pan India Telemedia BSS stack rollout covering 3 Mn Telemedia customers

Hyderabad Area, India

• POS transformation project for Telstra
• CRM transformation project for British Telecom
• ERP transformation project for Arrow Electronics

Mdp, Ceo Program, Excellent

Management Development Program, Business Administration And Management, General

Education record