Vikrant Bhargava Email & Phone Number

Delhi, India

Noida, Uttar Pradesh, India

As a Chief Digital Officer, I am leading multiple portfolios within organization such as Digital, Delivery, Product, R&D and customer success. I am actively leading a team of 300+ delivery organization• As a leadership team, was instrumental in shaping organization to be invested by ServiceNow• Driving digital charter across organizationo Transformed sales digitization process by transformation of lead to order processo Drove NPS digitization ( InMorphis Customer Delight Index) along with owning delivery which led to 14 points improvement in NPS across organizationo Led digitization of onboarding process ( Inmorphis Customer Experience) which led to 5x improvement in onboarding NPS• As a co owner of R&D at Inmorphis, I also transformed software delivery process by rolling out delivery frameworks which lead to 30% improvement in delivery speed• I am also sponsor of GenAI framework across organization and in process of rolling out text to code across multiple delivery units• Experience of building engineering teams. Hired 100+ engineering teams in last 2 quarters• Owner of QA competency, drove improvement of QA maturity index of InMorphis from 42% to 67%

Gurgaon, India

• Leading SRE, DevSecOps & AIOPs across organization for digital applications like Airtel Thanks app, Airtel Payment System, Airtel Payments Bank and telco applications like Amdocs Billing,CRM etc.• Spearheading program for improving 20% Development velocity across organization by working with all development teams & driving standardization & automation in areas of DevSecOps. • Leading collaboration with cross functional product and engineering teams & championing of DevSecOps metrics across organization like Cycle time, Lead time, Defect density etc.• Leader of horizontal tools & technologies like JIRA, BitBucket, Synopsys, ServiceNow, AppDynamics, Kafka, Redis, Browerstack etc.• Leading Self-heal & automation vertical for one of the biggest private clouds in Asia with deep experience in Cloud technologies• Leading Cloud COE for organization wide public cloud and containers adoption• Leading “ Metric Driven Engineering “ charter across organization. Conceptualized and developed unique “ Customer Frustration Index ” analytical metric model to drive operations and transparency with business & product• Building and running complex architectures at scale in the areas of Product Engineering, Operations & Automation• Governing IT Operations function ensuring that all goals and SLAs are met and effectively communicate the business impact across the organization.• Led Cloud migration for transformation from legacy to modernized apps• Expert in driving metric driven operations using ITIL methodology• Driving Service management competency across organization. Led one of world’s fastest service now roll out in 6 weeks• Well versed with telco domain knowledge and emerging telco trends such is IOT, 5G

Gurgaon, India

• Engineering lead for Customer Experience Technologies like CRM and Contact Centre Technologies• Successfully led transformation from legacy CCT system to new age Cisco UCCE• Led DevOps for Customer Experience technology vertical• Drive SOP adherence & and workload shift from L3/L2 to L1 teams

Gurgaon, India

Responsible for transforming organization “Net Connect Pvt Ltd” from staff augmentation services to managed services• Driving revenue growth of organization and identification of new growth areas• Developing partner ecosystem for streamlining deliveries

Gurgaon, India

Heading cloud operations with a scale of 50+ SMB/enterprise customers, 700+ IaaS physical cores for both customers and internal deployments• Leading service management transformation roll out across 23 circles, Sri Lanka and Bangladesh affecting 20,000 employees and 80,000+ partner resources• Heading NOC operations in scale of 50000+ alerts per month proactively saving more than 20 severities per month• Led ISO 27001 and BS25999 recertification for Airtel data centers• Pan India Telemedia BSS stack rollout covering 3 Mn Telemedia customers

Hyderabad Area, India

POS transformation project for Telstra• CRM transformation project for British Telecom• ERP transformation project for Arrow Electronics

Mdp, Ceo Program, Excellent

Management Development Program, Business Administration And Management, General

Education record