Service Deliver Manager
Current● Spearheaded and accelerated offshore team building ensuring process improvement, reduced cost, process improved revenue by 7%. ● Spearheaded and pitched off catalogue and new projects for additional revenue.● Amplified team to overachieve KPIs to 120% with short term benchmarking and monitoring. ● Networked with client leadership in MBRs and QBRs and client weekly connects.● Enhanced service delivery and training by thoroughly evaluating and analyzing top 10 drivers, leading to improved analytics and actionable insights