Vikrant Garg Email & Phone Number

Noida, Uttar Pradesh, India

Gurugram, Haryana, India

1. Led product management for an 18M USD revenue global CPaaS platform (Sms, Email, WhatsApp, Voice, API, RCS, Chatbot, Generative AI, Low code/No code flow builder, Conversational AI/Messaging, Mobile Authentication/Verification, CRM, API, Programmable advertising), empowering telcos to compete with industry leaders like Twilio and RingCentral.2. Developed comprehensive go-to-market and growth plans through in-depth market research, identifying opportunities for CPaaS platform adoption… Show more 1. Led product management for an 18M USD revenue global CPaaS platform (Sms, Email, WhatsApp, Voice, API, RCS, Chatbot, Generative AI, Low code/No code flow builder, Conversational AI/Messaging, Mobile Authentication/Verification, CRM, API, Programmable advertising), empowering telcos to compete with industry leaders like Twilio and RingCentral.2. Developed comprehensive go-to-market and growth plans through in-depth market research, identifying opportunities for CPaaS platform adoption within the dynamic Digitech and Martech landscape.3. Delivered engaging demos showcasing campaign management and Chatbot functionalities across multiple channels (RCS, Voice, SMS, Email, WhatsApp, Conversational AI), driving user adoption and understanding of platform capabilities4. Oversaw API and UX design for WhatsApp, SMS, Voice, Email, RCS, and Chatbot functionalities, ensuring a seamless user experience for telco customers.5. Spearheaded marketing initiatives like case studies, collateral, events, and awards to drive brand awareness and adoption of Comviva NGAGE (CPaaS platform), contributing to overall platform growth.6. Developed a data-driven product roadmap, prioritizing features to address telco needs and maximize platform value.7. Built and managed a high-performing product team, fostering collaboration and driving product development efficiency. Show less

Noida, Uttar Pradesh, India

1. Led the agile product management of Magic-Box, an innovative ed-tech product. This resulted in a 15% increase in customer satisfaction and the onboarding of 10 new customers, demonstrating product success and user adoption.2. Owned the customer success initiatives for Magic-Box. Through engaging product demos and a focus on exceeding customer expectations, we achieved a 15% satisfaction increase.

Noida, Uttar Pradesh, India

1. Spearheaded the conceptualization, design, and execution of the Ops console product for 3CLOGIC's CCaaS, optimizing client enrollment processes and information management.2. Successfully migrated 54 customers to the new portal, achieving streamlined operations and improved user experience.3. Orchestrated the integration of Microsoft Teams and Zoom with 3CLOGIC's contact center platform, resulting in enhanced customer interactions and seamless CRM integration.

Spearheaded product launches and customer experience for SDWAN, APO, and Netrep (cloud-based portal used by 80+ global customers). Led creation of product demos, training materials, and documentation.Strategically designed and developed self-service and reporting portals (SDWAN) across various technologies, leading to 15+ new customer acquisitions by sales team.Developed TATA Communication's IoT and Mobility Portal for self-serve needs of Enterprises, Resellers, and MVNOs, demonstrating… Show more Spearheaded product launches and customer experience for SDWAN, APO, and Netrep (cloud-based portal used by 80+ global customers). Led creation of product demos, training materials, and documentation.Strategically designed and developed self-service and reporting portals (SDWAN) across various technologies, leading to 15+ new customer acquisitions by sales team.Developed TATA Communication's IoT and Mobility Portal for self-serve needs of Enterprises, Resellers, and MVNOs, demonstrating proven ability to deliver customer-centric solutions. Show less

Led product strategy and execution for B2B SaaS platforms, including IMICampaign (CRM integrations, profile manager, recommendation engine), CCaaS (Contact center as a service) & Salesforce Marketing Cloud. Delivered tailored solutions to enterprise & telecom clients.Developed product roadmaps and visions for telecom cloud products (One IVR, Virtual PBX) aligning features with user needs and business goals.Spearheaded cross-functional teams for successful product launches, ensuring… Show more Led product strategy and execution for B2B SaaS platforms, including IMICampaign (CRM integrations, profile manager, recommendation engine), CCaaS (Contact center as a service) & Salesforce Marketing Cloud. Delivered tailored solutions to enterprise & telecom clients.Developed product roadmaps and visions for telecom cloud products (One IVR, Virtual PBX) aligning features with user needs and business goals.Spearheaded cross-functional teams for successful product launches, ensuring on-time delivery and exceeding customer satisfaction & loyalty.Delivered significant business impact: Increased app engagement by 24% (Myo2 Push Notifications, O2 UK), boosted revenue by 24% (Campaign Mgmt., 7 new clients), and enhanced client revenue by 17% (Virtual PBX, DPDP, Telenor Thailand). Show less

Led product and customer experience management for Facebook and Twitter on USSD and Forereach.Achieved a 60% reduction in churn through the development of a Churn management program for Bangladesh operators, and boosted product usage by 80% in Airtel India with the conceptualization of a Special zone and page-like feature.

Enhanced DIGI Malaysia's Live Radio product, elevating monthly revenue from 2500RM to 20000RM through innovative content and category additions.Successfully introduced Etisalat Nigeria's SMS pack with 8 unique content offerings, resulting in a 56% revenue increase.

Master, Correspondence (Marketing)

Bachelor, Computer Engineering

Diploma, Computer Science

Bachelor Of Technology - Btech, Computer Engineering