Vikranth T Email & Phone Number

Bengaluru, Karnataka, India

Involved in Defining the End to End Architecture/Platform, Tool/Components Recommendation, Recommendation of Business Insights for various Use Cases, Project Delivery ManagementPrepared High Level Design document with Use cases and Business area description. Performed gap analysis on the existing functionality for the business process to be changedWorked closely with the technical team to validate the Technical design, configuration and interfaces approach. Involved in preparation of test scenarios and performed Unit testing, System testing and User acceptance testing extensively.

Chennai, Tamil Nadu, India

Gathered business requirements and wrote the detailed functional requirements for Employee services, Leasing Service and third party integrations with government services as part of CR Engagement.Understood the Current business process and performed Gap analysis. Ensured to deliver the best-fit solution. Coordinated and conducted meetings with different business units and vendors to facilitate requirements gathering.Prepared To-Be process document with Use cases and Business area description. Involved in streamlining the Complaints and Inquiries process for the business, in order to have the SLA and predefined assignments.Post Production issues and Migrations, Complete Control on Production Support Process Client Interactions for any issues/ Clarifications during UAT signoff and on Production.Reconciliation framework design and implementation. Proactive steps taken in addressing Data Integrity Issues Causal Analysis of Defects & Issues helped in reducing the inflow of tickets for Production Support.