Vikranth Madabhushi Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Phantom Hands makes handcrafted, design-driven contemporary furniture. The workshop in Bangalore, India is an ecosystem of skilled carpenters, wood polishers, cane weavers, upholsterers and tailors from craft communities across the country. The furniture is a culmination of centuries of craft knowledge and skills, passed on from generation to generation.My role involves:1. Spearheading the sales and customer communication team as the head, overseeing successful operations and driving business growth managing a revenue of 20+ crores.2. Leading global retail expansion efforts(APAC, EMEA, and the US) and successfully launching the brand in different countries.3. Data analysis and interpretation to inform strategic decision making, resulting in optimized product pricing, successful product launches, and accurate sales forecasting.4. Interacting with dealers and retail partners to receive feedback, & presenting findings to the Management.5. Streamlining organizational processes, including order journey and customer communication strategy, to improve efficiency and customer satisfaction.6. Fostering successful partnerships with renowned global and national interior designers and architects, for high- end furniture placements in their projects.

Auckland, New Zealand

1. Successfully pinpoint underlying causes of complaints and escalations, and deliver prompt feedback to the pertinent stakeholders.2. Recommend actionable areas for improvement based on valuable feedback received, ultimately optimizing the customer experience.3. Provide guidance and assistance to customer service agents, empowering them to achieve their key performance indicators (KPIs).4. Effectively identify problematic areas and collaborate with the service development team to devise comprehensive solutions. 5. Expertly manage customer complaints within designated Service Level Agreements (SLAs).6. Skilled in handling after-hours incident management.7. Proficient in order management.

Bengaluru Area, India

The Godrej Group is a $4 billion Indian conglomerate headquartered in Mumbai, India, managed and largely owned by the Godrej family and operates in sectors as diverse as Real Estate, Consumer Products, Industrial Engineering, Appliances, Furniture, Security and Agricultural products. Subsidiaries and affiliated companies include Godrej Industries and Godrej & Boyce Mfg. Co. Ltd.My job at the organization was handling nationwide marketing strategies for the luxury kitchen furniture subsidiary - Cuisine Regale. Responsibilities included:1. Implementation, evaluation and analysis of online and traditional communication strategies2. Brand Management3. Brand Operations & Administration4. Marketing Management5. Retail strategy and operations planning6. Vendor/Stakeholder ManagementAchievements Brand Launch:Work hand-in-hand with the Integrated Marketing Communications Team, PR Department, Event Planners and Media Agencies to launch the Brand Cuisine Regale via an in-store Wine & Cheese event. The event engaged food bloggers, architects and general audiences with a cooking tutorial by renowned celebrity chefs. PR Event Management:Coordinating and organizing the association of the brand as sponsors with the "World on a plate" event endorsed by the judges of Masterchef Australia.The event was held in the Marriott group of Hotels and had a footfall of ten thousand people. George Calombaris, the judge of Masterchef Australia was roped in as the Brand ambassador of Cuisine Regale for the duration of the event.

Bengaluru Area, India

Started my career in marketing with territory retail sales management & administration (home and kitchen Furniture vertical) for the state of Karnataka. Key Responsibilities:1. Coordinate and implement regional marketing strategies 2. Franchisee & dealer management3. Regional liaison between the dealers & distributors4. Retail administration & operations management5. Implementation & analysis of ATL & BTL communication strategies6. Train dealer, franchise and distributor salespersons7. Achieve a yearly target of USD 1.85 million through 10 accounts8. Monitor stock in the branch warehouses and push ageing stock to reduce working capital expense9. Manage company owned and company operated stores and dealer owned and company operated stores10. Vendor management for print and media collateral 11. Manage budgets and spends for territory sales promotion

Bangalore

Athiya is a soft skills training company that deploys meaningful learning and development initiatives to other organizations such as:Executive Development Programs (EDP)Managerial Development Programs (MDP)Leadership Development Programs (LDP)My very first job in corporate life was as an Intern at Athiya. I was trained mainly in the Business Development and the Operations teams of the organization.Towards the end of the internship, I was given the task of collecting and analyzing the levels of customer satisfaction for the services provided by the company. The study was conducted by measuring the responses of trainees via an ordinal scale to evaluate the quality, duration, workshop understanding and visual aid used by the trainers.

Postgraduate Diploma, Marketing, Merit Grade

Professional Master's program. Papers include Marketing Management, Strategic Marketing Science & Applied Marketing Concepts.

Bachelor Of Business Administration (Bba), Finance, General, Merit Grade