Viktor Chatleski Email & Phone Number

Skopje, Skopje Statistical Region, North Macedonia

As a Client Experience Manager, I focus on ensuring exceptional customer satisfaction through continuous monitoring, communication, and improvement of client experience processes. My responsibilities in this role include:- Attending calls with customers to address their needs and gather actionable insights;- Analyzing HubSpot communications to detect patterns, identify cohorts, and ensure a data-driven approach to customer relationship management;- Collaborating with the Product Team to report compliance issues and ensure timely escalation and resolution of high-priority cases;- Working closely with team leads to ensure complaint-handling processes are updated, fit for purpose, and aligned with company policies;- Monitoring administrative tasks and phone contact with customers to ensure adherence to regulatory requirements and company practices;- Providing regular feedback and data-driven insights to department leads, supporting continuous performance improvement across teams;

Skopje, Skopski, North Macedonia

Some of my responsibilities connected to this position are:- Providing advanced training to my team with the goal of successfully carrying mid-size clients through planned and ad-hoc software training phases, and ensuring the clients fully leverage the software's capabilities;- Continuously improving service quality, customer satisfaction and customer experience through monitoring key metrics and analyzing interactions between customer success teams and Pabau's customers;- Contributing to additional revenue streams through identifying upselling opportunities and facilitating the upsell process to fruition;- Fostering long-term trust and creating long-lasting client relationships with the customer base and my Customer Success Team;- Using HubSpot and Intercom to provide tailored support and solutions, and handling complex issues and escalations.

Skopje, Skopski, North Macedonia

As a Customer Support Manager, some of my responsibilities included:- Overseeing a team of seven Customer Support Specialists, ensuring the highest standards of service for customer support are met;- Optimizing team satisfaction, efficiency, and coverage of shifts by planning and fairly and evenly distributing work schedules;- Enhancing the team's skills, performance, and knowledge through providing training, feedback, and coaching on a regular basis;- Aligning goals, strategy, and day-to-day operational activities through regularly meeting with the team and other stakeholders;- Contributing to the reporting process to the higher management, ensuring transparency and accountability.

As a Senior Customer Support Consultant, I ensure top-tier customer satisfaction and retention by providing exceptional service. I serve as the primary contact for customers needing help with our products and services, and I also mentor junior support staff.Some of my responsibilities:* Engaging with customers via email, phone, video meetings, and live chat to address inquiries and concerns, resolving complaints promptly;* Taking ownership of customer issues, and escalating complex problems to the appropriate teams while keeping customers updated;* Gathering and analyzing customer feedback to identify areas for product enhancement, opening and managing tickets for the development team;

Skopje, Skopski, North Macedonia

As a Customer Support Consultant, my primary responsibility was to ensure customer satisfaction and retention by providing exceptional customer service. I was the main point of contact for customers who need assistance with our products and services.In this role, I communicated with customers through various channels such as email, phone, video meetings, and live chat to address their inquiries and concerns. I strived to resolve any customer complaints in a timely and efficient manner.Some of my responsibilities in this position were:* Taking customer suggestions so the product can be improved (open tickets for our developer's team so they can implement new features that are useful for the customers and are requested);* Making sure that the inquiries are resolved right away (if that is possible), and if not, in a timely matter;* Open bug reports for our developer's team, if some part of the product doesn't work as intended;* Using CSS custom code to make custom templates in the Pabau software for the users;

Skopje, Skopski, North Macedonia

As a Customer Success Agent, my job was to make sure that the EmbedSocial customers can reach success, create loyalty, promote retention and use the products to their fullest potential.My responsibilities in this position were (but were not limited to):* Communicating with our users and non-users (potential customers) via live chat, emails, and demo calls so we can listen to them and try to assist them with inquiries about our products.* Answering customer complaints and making sure that those are resolved on time* Listening to the feedback from the users on how our product can be improved and creating feature requests so specific changes can be developed and incorporated into the products* Applying custom CSS code to the user's widget's so the user can get a more personalized type of product or creating tasks for the developer team, depending on the user's request* Open bug reports for our development team so the platform and products can work as intended and issues from the clients can be resolved

Skopje, Skopski, North Macedonia

As a Sales Assistant, my primary responsibilities were (but were not limited to):* Assisting with store deliveries, restocking the shelves with the components* Greeting customers, advising and assisting them with the products* Conducting transactions* Forwarding products from our customers to our repair service* Reading and learning about new products that would arrive in the store so when customers ask about them, to give better assistance and understanding about what the product can do.

Denali, Alaska

Barnstable/Yarmouth, Massachusetts Area