Viktor Davydov Email & Phone Number

Dubai, Ae

Moscow, Moscow City, Russia

Financial and operational reports, or the so-called night audit reports, are prepared and distributed.Balancing the accounts from day shift.Handling customer requests and complaints and directing other employees or departments accordingly.Managing and updating all official documentation.Ensuring that all end-of-day activities have been successfully executed by employees in all departments.Compile daily reports (revenue, statistics, credit limit, rate check, room reconciliation) and submit them to the Management.Responsible for the close of operations for the day.Ensure a safe and secure environment for guests, team members, and hotel assets in compliance with the hotel's or owner's policies and procedures and regulatory requirements.Interact with guests and outside contacts including, current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members.Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities.

Moscow, Moscow City, Russia

Source potential candidates through online channels (e.g. social platforms and professional networks)Coordinate with hiring managers to identify staffing needsHands-on experience with full-cycle recruitingA keen understanding of the differences between various roles within HotelSupporting, training, and supervising front office staff. Set an example for team members of commitment, activities, work ethics and habits and personal character.Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.Scheduling staff shifts and managing other HR-related tasks. Maintaining an orderly appearance throughout the reception area. Monitoring stock and ordering office supplies, including stationery and information leaflets.Preparing monthly management reports on customer feedback, bookings, and cancellations. Updating files and records.Managing the departmental budget.Enforcing all cash-handling, checking, and credit procedures.

Master'S Degree, Economics, Management Andtourism

Master'S Degree, Hospitality Administration/Management

Business School

High School Diploma