Viktor Hlybin Email & Phone Number

Bedford, Nova Scotia, Canada

Successfully contributed to Fraserway RV’s operational success through exceptional customer service while completing a master’s thesis on using predictive analytics to optimize supply chain management in the RV rental industry.Key Responsibilities:Customer Service Representative (3 months):● Delivered exceptional customer service by assisting customers, managing RV departures and returns, and conducting Pre-Delivery Inspections (PDIs).● Managed the local rental fleet, overseeing maintenance, repairs, and general upkeep to ensure all vehicles met operational and safety standards.● Demonstrated RV features to customers, providing them with the knowledge needed for a comfortable and enjoyable rental experience.● Addressed customer complaints and resolved issues promptly, contributing to a high level of customer satisfaction.● Coordinated client transfers and shuttle services, optimizing scheduling and enhancing the customer experience.● Provided leadership within the Rentals Department, guiding staff performance and contributing to the development of departmental strategies.Research Analyst (3 months):● Conducted an in-depth case study as part of my master's thesis.● Analyzed Fraserway RV's supply chain management processes, identifying opportunities for improvement through predictive analytics.● Collaborated with cross-functional teams to gather data and insights, applying advanced analytical techniques to optimize inventory management, demand forecasting, and operational efficiency.● Developed actionable recommendations that were integrated into Fraserway RV’s strategic planning to enhance supply chain performance and customer service outcomes.Core Competencies:● Bilingual in [German], facilitating international communication.● Strong data-driven analytical skills.● Leadership and teamwork experience in strategic initiatives.● Excellent customer service, communication, and problem-solving abilities.

Hamburg, Germany

● Control and coordination of cross-divisional logistics processes.● Optimization of logistical processes within the supply chain. ● Planning and control of customer orders.● Planning and control for supply and disposal of production and packing plants and external warehouses.● Control of freight invoices and costing-relevant freight data.

Hamburg, Germany

● Organizational and IT project management within the Source to Pay process. ● Optimization, consolidation and standardization of processes within cross-functional teams.● Technical and administrative support, requirements management and further development of the procurement application systems (SAP MM/RM/SLC/BW), taking into account the required resources and budgets.● Coordination, consulting and technical guidance of departments, internal customers and suppliers in organizational and IT issues.

Mannheim, Baden-Württemberg, Germany

● Ensuring all operations are carried on in an appropriate, cost-effective way.● Helping the organization’s processes remain legally compliant.● Perform quality controls and monitor production KPIs as well as prepare and submit performance reports.● Supervise and organize workflow ensuring that employees understand their duties or delegated tasks, in accordance with the Site Manager.

Ludwigshafen Am Rhein, Rhineland-Palatinate, Germany

● Providing online customer-facing services to ensure customer satisfaction.● Verifying and resolving customer orders, with one of the highestcustomer satisfaction rates in the department.● Preparing and monitoring of orders for dispatch according to quality standards.● Completed an intensive training programme on logistics and pharmaceuticals qualitystandards.

Mannheim, Baden-Württemberg, Germany

● Successful and timely completed an organisational-wide project on alternative drivesystems for the electric drive bus and fuel cell bus.● Effectively contributed and co-led documentation management and crossdepartmentalcommunication with external international suppliers.● Independently prepared information and co-responsibility on the use and supply ofprototype parts.● Moderated support of the vehicle-related production coordination.

Master Of Business Administration - Mba, Logistik - Management & Consulting

Areas of specialisation and research focus: Leveraging Predictive Analytics to Transform Supply Chain Management in Automotive Dealership.

Bachelor Of Arts - Ba, Business Administration

Areas of specialisation and research focus: ● IRFS, Accounting and Finance; ● Logistics, Transport Systems and Supply Chain.

Completed 140 Ects Towards A Bachelor’S Degree In Economics, Business Administration And Management, General

Areas of specialisation and research focus: ● Management and Administration; ● Corporate Governance and Ethics.