Viktor Ivanov Email & Phone Number

Redmond, Washington, United States

⦁ Perform root cause analysis for cases establishing open communication with customers and ensuring successful resolution of technical complications⦁ Author operating templates and comprehensive instructions guides, establishing a departmental and team standard for documenting work⦁ Mentor and support team members by providing continuous feedback and guidance, ensuring the team is running effectively and smoothly during peak times⦁ Exceed Service Level Agreement for 97% of all accepted cases resulting in the highest case acceptance count in a single month with outstanding service

Redmond, Wa

Microsoft Edge Project: Testing websites compatibility with Microsoft Edge and IE to ensure product meets quality standards. Test top rated websites on multiple Systems and Platforms. Perform Testing on Computers, Tablets and Mobile Devices. Compare Websites on different Browsers including Chrome and Safari. Train new team members. Work closely with Team, Mangers, Developers and Client in an Agile Environment. -Triage User Reported Issues-Flash Testing-Narrator Testing-Bug Scrub-Execute Test Cases-Log and Track Bugs in Visual Studio Online-Flash Computers, Tablets and Mobile Devices -Send Reports to Client

Redmond, Wa

Testing environment: manual testing, Lab, Application compatibility with Windows Phone. Phone compatibility with mobile applications using test device and reference. Tested different apps: (Facebook, LinkedIn, Instagram, Netflix, Angry Birds etc.) Tested different Emails: Gmail, Yahoo, Comcast, Live, Exchange and other accounts. Browsers experience: Internet Explorer, Google Chrome, Fire Fox, Safari, Opera on mobile and desktop version, Tested Wi-Fi, backup and restore, Bluetooth, Experience Media (Audio/Video) validation, tested phones with service providers (T-Mobile, AT&T).Document software defects, using a bug tracking system. Logging bugs, monitoring bugs, regressing bugs, closing/updating bugs using MSFT Product Studio and Online Visual Studio. Close work with developers, leads and project managers.Focus on quality over quantity. Starting testing from the scrolling or zoom in/out functions to the testing each link and buttons. Detail oriented. Testing types: Functional Testing, Load Testing, Security Testing, Usability Testing, Exploratory Testing, Localization Testing, Mobile application, Desktop App Testing, Mobile App Testing.***Being involved in Windows Phone 8 and 7 projects. ***Testing Devices: Nokia PHI, Mazza, Nokia Fluid, Nokia Bandit, QRD (dual SIM cards) and other mobile devices.***Tools: WTT Studio, CMD, PowerShell, MSFT Product Studio, Visual Studio Online.Team lead: Mentored new team members and helped with development. Keep tracking and reporting updated builds statuses. Sending daily Work Allocation. Reporting to senior level management about new defects. Manage report and track software defect issues. Analyze test results and triage defects effectively with product owners and developers. Support product owners and developers in the investigation of production issues.

Portland, Oregon

Supervisor Assistant - Customer Service and problem solving experience. Train other staff members to work as cashier. Ensure that all checkout counters have enough cash. Perform the duties of customer service representative when required.Book keeper – Received cash and checks for deposit, verified amounts. Counted incoming cash to verify accuracy. Maintain periodic transaction reports. Sending daily excel reposts.

Software Tester Engineer

Trained in the Current Testing style for AT&T Mobility standards QA-101 is an intense training class based on the current AT&T Mobility.

Basic Study

Received Diploma