Viktor Ivanov Email & Phone Number

Sofia, Bulgaria

General Manager; June 2011 – present • Management and coordination of all aspects in a full service 4 star city hotel in Sofia;• Supervision of the daily operations in all departments including:Hotel operations department (front office, maintenance, housekeeping, laundry);Food and Beverage department (kitchen, 180 seat restaurant complex, panoramic night bar,banquet halls);Marketing and Sales;Accounting;Security;• Human capital management (a team of over 40 people);• Analyzing the financial results and evaluating the operations performance; • Reporting the results to the Board of Directors;Marketing and Sales Director; March-June 2011 • Account Management (development of new accounts and maintaining the existing ones)• Market Monitoring (keeping close watch on various hotel rates and promotions from competitive hotels);• Preparing reports, analyzing financial statements, comparing the sales results with the budget expectations and implementing effective sales techniques;• Reporting the results to the General Manager;

Ca-95842 Sacramento, Usa

•Management and coordination of all aspects of hotel operations for the following properties:Comfort Inn, Santa Rosa, California; Ramada Inn, Pleasanton, California; Motel6, San Francisco, California; Madison Inn, Sacramento, California.•Human capital management ( a team of over 20 employees per hotel)•Supervision and management of daily operations;•Implementation of new standard operation procedures;•Analyzing P&L reports and financial statements;•Optimization of the reservation system on the basis of monthly reports for room performance and sub departments; •Responsibilities for ensuring high quality customer service and satisfaction;

Organising of import, export/reexport and warehousing of groupage cargo from and to Western Europe; Correspondence with local and foreign partners regarding the execution of regular groupage lines to Austria and Germany; Maintaining route tracking, dispatch and arrival information for the shipments; Providing Customs Brokerage; Operating full range of freight and logistic services.

Organising of Rail Cargo from/to Western Europe, Balkan Countries and C.I.S States; Correspondence with foreign railway companies; Calculation of domestic and international freight rates based on the contracts with the railway operating companies; Providing wagon movement monitoring service; Preparing financial reports; Maintaining good business relations to domestic and international partners.

Master Of Economics In Transport, Economics And Management Of Transport

Management Of Transport

Basics of Economics; Management ; Technical Drawing; Foreign Languages;

High School Graduate, Mathematics

Activities and Societies: Awarded with a diploma for outstanding results (2nd place) at the German language High school city competition.