Viktor Kucher Email & Phone Number

Одесская Область, Украина

- Experience in Genesys Platform configuration and support: Genesys Framework, Genesys Routing (IRD/URS), Genesys eServices, Genesys Pulse, and Genesys Workspace Desktop Edition (WDE)- Troubleshooting call quality- Troubleshooting of contact center systems- Solving incidents in the system, developing measures to ensure the continuity of the service- Monitoring equipment and services- Interaction with vendor and contractor supportCertificates from Genesys (Self-Study & Labs Online on beyond.genesys.com):• Using Workspace Desktop Edition 8.5• Framework Routing & Reporting 8.5 Foundation• Framework Routing & Reporting 8.5 Technical Operations• Framework Routing & Reporting 8.5 Administration• SIP Server 8.1 BASICS• SIP Server 8.1 Core• eServices 8.5 Foundation• eServices 8.5 Administration• GVP 8.5 Foundation• GVP 8.5 Deployment• Composer 9.0 Routing Applications for Multimedia• Outbound Contact 8.1 Foundation• Outbound Contact 8.1 Usage

Odessa Region, Ukraine

- Maintenance and operation of SMSC (short message service center) servers (Bercut)- Maintenance and operation of DPI system (deep packet inspection) (Sandvine)- Maintenance and operation of EDMS (electronic document management system) (Directum)- Installing and testing various server applications

- Maintenance and operation of LAN- Installation of OS and various user applications

Kiev Region, Ukraine

- Installation, maintenance and operation of satellite communication stations in the Southern region- Operation of xDSL equipment, city and trunk-line optical channels

Odessa Region, Ukraine

Configuring and testing of units and blocks of ATS "Kvant-E"

Education record

Genesys (Self-Study & Labs Online on beyond.genesys.com): • Using Workspace Desktop Edition 8.5 • Framework Routing & Reporting 8.5.

"Fundamentals Of Software Testing"

"Fundamentals Of Software Testing"

Telecommunications Engineer, Communication Networks