Aircraft Technical Representative
Current-Answer customer phone calls, emails and assist with technical and operational questions concerning all Falcon aircraft. -Provide written detailed in depth troubleshooting technical recommendations for aircraft faults to including wiring checks, functional checks, inspections and adjustments. -Review with customer wiring diagrams, system operational layout and potential faulty components. -Manage AOG situations and continually track progress from initial phone call troubleshooting, parts order, technician sourcing and releasing aircraft to service. -Enter customer contact report into CRM system and follow up with customers request to ensure problem is corrected. -Work alongside with engineering department with complex problems that require engineering evaluations to assist customers. Provide customer with engineers recommendation and liaise with engineering team to resolve unique technical issues. -Assist customer with CH 5 MPD, Service Bulletins, AD's, AMOC's, Technical Instructions, STC's, AMM, IPC, FIM, Flight Manual and MMEL.