Viktor Lukin Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

• Technical Expertise: Delivers comprehensive technical expertise to customers as a Solutions Engineer at Revenue Grid, utilizing in-depth knowledge of Salesforce, sales automation, data integration, and SaaS solutions to address unique customer requirements effectively.• Sales Collaboration: Collaborates with the sales team to identify customer pain points, conducting product demonstrations, and showcased Revenue Grid's solutions for sales enablement, email automation, and revenue optimization to drive successful sales efforts and achieve revenue targets.• Solution Implementation: Successfully implementing and configuring Revenue Grid's solutions, leveraging expertise in Salesforce API integrations, data mapping, and system customization to ensure seamless integration with customers' Salesforce instances, enabling efficient and effective utilization of Revenue Grid's features.• Customer Success: Driving customer success by providing technical guidance, resolving complex technical issues, and ensuring smooth adoption and onboarding of Revenue Grid's solutions within Salesforce. Capturing customer feedback to the product team for continuous improvement, resulting in high customer satisfaction and retention rates.

Warsaw, Mazowieckie, Poland

• Collaborated with sales teams to identify potential customers' pain points and develop customized solutions to meet their unique business needs, resulting in a 20% increase in customer acquisition.• Worked closely with clients during the implementation and onboarding phase, providing training and support to ensure the smooth transition to the new system and a high level of customer satisfaction.• Developed and delivered technical presentations and demonstrations to showcase the features and benefits of the 3Shape solutions, resulting in a 30% increase in upsell opportunities.• Monitored and tracked customer usage and adoption rates, proactively identifying opportunities for improvement, and delivering insights to clients to optimize their use of 3Shape, resulting in a 15%increase in customer retention.

Kyiv, Kyiv City, Ukraine

• Managed the bid process from initiation to closure, developing proposal plans, schedules, and budgets to ensure the timely submission of high-quality proposals.• Coordinated with cross-functional teams to develop technical and business solutions that met theclient's requirements and ensured compliance with the RFP.• Conducted thorough risk assessments and developed mitigation plans to address identified risks, resulting in a 25% increase in the win rate of bids.• Managed and coached the bid team to ensure the production of high-quality proposals and implemented processes to improve efficiency and reduce the turnaround time for proposal submissions.

Kyiv, Kyiv City, Ukraine

• Collaborated with sales teams and potential customers to understand their needs and requirementsand proposed suitable solutions for radio access network (RAN) deployment.• Developed and delivered technical presentations and demonstrations to showcase the capabilities ofthe proposed solutions• Worked closely with cross-functional teams to ensure smooth and timely delivery of the proposedsolutions and coordinated with the project managers to ensure adherence to project timelines.• Conducted technical feasibility assessments of the proposed solutions, identified and mitigated potential risks