General Manager
Current
Mar 2022 - Present
AeroLeads people directory · profile
Viktor Nikolov Email & Phone Number
General Manager at ServiceTel Ltd.
at
Servicetel
1 work email found
@60k.bg
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
General Manager at ServiceTel Ltd.
Location
Bulgaria, Bulgaria, Bulgaria
Company size
Who is Viktor Nikolov? Overview
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Quick answer
Viktor Nikolov is listed as General Manager at ServiceTel Ltd. at Servicetel, a company with 4 employees, based in Bulgaria, Bulgaria, Bulgaria. AeroLeads shows a work email signal at 60k.bg and a matched LinkedIn profile for Viktor Nikolov.
Viktor Nikolov previously worked as General Manager at Servicetel and Customer Service Local Team Lead at Servicetel. Viktor Nikolov holds High-School Diploma, Economics from National Trade And Banking High-School.
Company email context
Email format at Servicetel
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{first}.{last}@60k.bg
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AeroLeads found 1 current-domain work email signal for Viktor Nikolov. Compare company email patterns before reaching out.
Profile bio
About Viktor Nikolov
Experienced Team Lead with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in IT Service Management, Contact Centers, Teamwork, and Business Process Outsourcing (BPO). Passionate team player with competative mindset!
Listed skills include Ccna 1St Semester, Ccna 2Nd Semester, Technical Support, Customer Service, and 19 others.
Current workplace
Viktor Nikolov's current company
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8 roles
Viktor Nikolov work experience
A career timeline built from the work history available for this profile.
Customer Service Local Team Lead
In August, 2018 I started working at ServiceTel Ltd which serves a client called Domex Ltd, a UK based approved service center for repair of white goods. My daily responsibilities include, but are not limited to:- Managing a local team of 10 CSRs.- Handling manager calls and escalated complaints.- Participating in regular meetings with the goal to improve.
Aug 2018 - Mar 2022
Team Lead
- Currently responsible for a dedicated team of 10-15 people. My responsibilities include, but are not limited to:- Education, coaching and development using the latest methods in the industry – GROW and SMART.- Ensuring.
Jan 2016 - Aug 2018
Senior Instructor For Organization Of Technical Processes
In August, 2014 I was assigned to the position above. To put it mildly this position is considered as a technical team leader. I am responsible for educating, training, coaching and developing a team of 10-15 people. My responsibilities include the delivery of a variety of KPIs and SLAs as well as administrative and technical escalations. The position gave.
Aug 2014 - Aug 2018
Senior Specialist Auditing Technical Processes
In March 2014 I have become part of CRT team at the leading broadband, TV and voice provider in UK. This is the 3rd level of technical support and also level of support with high requirements of knowledge in ADSL latest technologies, FTTC, SFI processes, BT Openreach, POTS, VoIP etc. On this position I have the opportunity to show my personnel analytical.
Mar 2014 - Aug 2018
Senior Specialist Technical Support (Level 3 Technical Support)
In April 2011 I was promoted to Level 3 Senior specialist technical support. On this position I was responsible for Alarm Detection and Notification, Network configuration and Troubleshooting 24/7, rDNS, RADIUS, LNS, Wholesalers/Resellers 3rd line support, Dealing with all cases escalated from the Technical Support Level 1/2 Agents, Preparing notification.
Apr 2011 - Feb 2014
Forum Administrator And Technical Support Agent
In addition to my previous duties I started moderating the client's product forum webpage, assisting end users with diagnostics and information in various areas
Nov 2010 - Apr 2011
Technical Support
Dealing with incoming calls, e-mails, tickets and live chat in direct contact with the end customers. There I have passed a few trainings for Customer Care, Soft Skills, Technical support, Attention to details, etc.
Mar 2009 - Nov 2010
1 education record
Viktor Nikolov education
-
National Trade And Banking High-School
FAQ
Frequently asked questions about Viktor Nikolov
Quick answers generated from the profile data available on this page.
What company does Viktor Nikolov work for?
Viktor Nikolov works for Servicetel.
What is Viktor Nikolov's role at Servicetel?
Viktor Nikolov is listed as General Manager at ServiceTel Ltd. at Servicetel.
What is Viktor Nikolov's email address?
AeroLeads has found 1 work email signal at @60k.bg for Viktor Nikolov at Servicetel.
Where is Viktor Nikolov based?
Viktor Nikolov is based in Bulgaria, Bulgaria, Bulgaria while working with Servicetel.
What companies has Viktor Nikolov worked for?
Viktor Nikolov has worked for Servicetel and Sixty K Ltd (60K).
How can I contact Viktor Nikolov?
You can use AeroLeads to view verified contact signals for Viktor Nikolov at Servicetel, including work email, phone, and LinkedIn data when available.
What schools did Viktor Nikolov attend?
Viktor Nikolov holds High-School Diploma, Economics from National Trade And Banking High-School.
What skills is Viktor Nikolov known for?
Viktor Nikolov is listed with skills including Ccna 1St Semester, Ccna 2Nd Semester, Technical Support, Customer Service, Troubleshooting, Call Centers, Telecommunications, and Microsoft Excel.
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