Viktor Szűcs Email & Phone Number

Hungary

In my role as the GM of the Hungarian offices, I’m working on transferring a quickly growing, mature software development and data science startup with already existing global presence into an efficiently managed international company with solid corporate processes and a progressive management culture. I'm focused on the Avionics Business Unit, which delivers disruptive in-flight entertainment and on-board retail solutions for airplanes, combined with predictive analytics services using advanced data science methodologies. I’m working on building and extending an integrated, global delivery and business network with agile procedures to serve our global airline customers. My responsibilities include the implementation and development of corporate standards, managing the complex delivery structure and communication between the different global locations, and supporting the achievement of all local and corporate financial and business targets.

Budapest, Hungary

As a member of the Executive Board, I was responsible for the WN Banking and Retail IT Services business unit in the Czech Republic, Hungary and Slovakia, with over 300 employees, 100+ partner companies, and 30 Mio EUR net sales. My role was to integrate and lead the country teams of- Service Sales,- Service Finance,- Managed Services for HW&SW,- Remote support,- On-site services,- Logistics and Warehousing,- Cashless payement processing.Ensuring the legal compliance of HW&SW products and services, and acting as an MD of WN Hungary were important parts of my work as well.Key Successes: - Profitability improved by 70% through increasing the share of higher value-added services, and efficient cost management.- As one specific achievement, I successfully managed the development and market launch of the today market-leading Hungarian POS retail fiscal printer (AEE) in cooperation with the tax authority.- Setting-up the new "One Wincor" cross-country governance model across the 3 countries in cooperation with McKinsey.

Budapest

As the head of the Hungarian Services Division, my task was to drive and to increase the business with our international banking and retail chain clients, and to lead the countrywide service support for the entire HW&SW portfolio, ranging from the banks' ATM networks to the complete store/branch IT infrastructure.Full P&L responsibility for the business unit with 35 own employees, 60+ external field Service members and numerous subcontractors.Key Successes:- Winning new customers and upsells- Establishing the new banking field service organisation- Implementation of professional CRM tools for SLA and KPI management

Budapest

Responsible for the largest retail chain accounts with a turnover of 10 Mio EUR in HW, SW and Services, I managed the sales and delivery of our products and services. I developed our business activities at existing and new cutomers, introduced new, innovative solutions like reverse vending machines or checkout scales, and managed IT network projects. I successfully ensured customer satisfaction at the biggest retail and petrol chains in Hungary in cooperation with the service team.

Budapest

Acquiring new retail chain customers, managing existing accounts and large projects. Selling and upselling the entire portfolio of HW, SW and IT Sevices, as well as integrating external products and services as a main contractor.

Budapest

Consulting and sales management, including the preparation of offers, answering RFPs, maintaining customer contacts, and acquiring new customers.

Budapest, Hungary; Vienna, Austria; St. Pölten, Austria

Interior architectural planning using AutoCAD, order management, translating, planning and leading of customer visits to international production sites and exhibitions.

Economics Degree, International Business

Education record