Palletways has over 25 years' experience in express palletised freight delivery and has steadily expanded its network to key countries within Europe, building a network of over 400 members operating from over 450 depots dedicated to offering a wide range of pallet delivery services.- Managing the customer support department’s day-to-day functions.- Responding to escalated customer support issues.- Implementing customer support processes to enhance customersatisfaction.- Training of members staff, operation department + drivers- Formulating and revising customer support policies and promote theirimplementation.- Informing members of all new information related to products,procedures, and trends.- Assessing support statistics and preparing detailed reports on thefindings.- Overseeing and evaluating the teams ongoing training efforts.- Delivering performance evaluations and following the disciplinary processaccording to company policy.- Managing the budget of the customer support department.- Ensuring that member as following given rules- Creating reports for board membersMembers: PLUSIM, TIREX, VAREXPRESS, RP truckline, Intime express, Aviation group, MT –transport & logistics, Yellow Express, Sergio, MTT

- Sales forecasting - ensure accuracy, develop and share the knowledge ofthe processes in order to improve the forecasting performance- Inventory management – monitoring and management of stock to ensureoptimal product availability, coordination of logistic from factories- Product portfolio - managing current portfolio, master data and pricingset-up- Participate with other departments in pricing strategies- Cooperation with departments of logistics, purchasing, production andquality.- Loss On Goods Destroyed – solving situations regarding destructedproducts and ensuring minimal loss- Fiscal stickers’ management – ordering, transport to factories and stockmanagement, reporting compliance of fiscal stickers’ usage, cooperationwith relevant authorities office in order to manage disposal of fiscalstickers in line with legal requirements ..Project: Implementation of A.I. module for planning

- Production planning: preparation of the production plan based oncustomer orders by adjusting production plan based on productioncapacity- Leveling of the production plan- Purchasing of direct material: ordering components to ensure theproduction plan- Monitoring finished products- Support for projects in the field of logistics- Planning sales activities for each branch in Slovakia- Individual performance of tasks and objectives of the department- Communication with customer- Planning and ordering of direct material- Responsibility for deliveries and shipments of finished goods

- Managing the entire car shop.- Full documentation and daily reports.- Ensuring given lead times.- Managing logistics with suppliers.- Car Fleet management for customers- Communicating with customers and suppliers,- Supply Chain Management- Ensure to make customer would get what they wanted- Purchasing- Quotes of the projects for client- Negotiating prices with suppliers- Marketing for company- Team leading (5 people)

- Car Fleet management for customers Communication with management.- Negotiating prices with suppliers- Purchasing- Planning the transportation. (in & out)- Coordination and financial control activities- Supply Chain Management- Problem solving Ad. Hoc.- Stock management- Time management.- Coordination of staff (4 drivers)- Daily reports

• Checking the reservation and registration cards for coming 3 days.• Guest night audit reports.• Emergency reports.• Micros audit.• Amadeus audit.• Receiving reservation, and putting them in to the system.• Communication with guests.• Invoicing• Negotiating prices with prospective guests