Viktor Zhuk Email and Phone Number

Improving generative AI model's responses.Working on various writing in Ukrainian projects.

Sisense provides a powerful business intelligence platform for accumulating, processing, and visualising data into actionable dashboards.• Reduced the APAC team's median TTR by 48% one month after joining• Mentored 3 new team members who became an asset to the team• During 2023, scored a 96% Customer Satisfaction Rate based on 463 surveys.• Provisioned and managed multi-node Kubernetes clusters in cloud-based production environments • Optimised server performance to achieve… Show more Sisense provides a powerful business intelligence platform for accumulating, processing, and visualising data into actionable dashboards.• Reduced the APAC team's median TTR by 48% one month after joining• Mentored 3 new team members who became an asset to the team• During 2023, scored a 96% Customer Satisfaction Rate based on 463 surveys.• Provisioned and managed multi-node Kubernetes clusters in cloud-based production environments • Optimised server performance to achieve zero downtime under maximum load• Recorded 3 technical tutorial videos for internal teams' training purposes• Learned AWS server management and deep troubleshooting of multi-container applications Show less

• In charge of live chat support and troubleshooting tickets for the enterprise clients.• Increased conversion rate by 30-150% by implementing our product• Mentored and trained four new team members who became an asset• Practiced manual testing of the platform for debug, new support tickets, and new feature releases• Created 20 JIRA tickets per week and tracked to completion

• Worked on a rotating roster including night shifts and weekends• Won performance contests: Highest CSAT score, Most solved cases, Best team.• Handled 8 parallel remote desktop sessions at a time• Learned to present complex technical information to customers without tech background and manage crysis situations.Working within MacOS, Windows, Linux, Mobile, IoT systems and beyond.

• Worked on a rotating roster including night shifts and weekends• Won performance contests: Highest CSAT score, Most solved cases, Best team.• Handled 8 parallel remote desktop sessions at a time• Learned to present complex technical information to customers without tech background and manage crysis situations.• Working within MacOS, Windows, Linux, Mobile, IoT systems and beyond.

• Applying modern sales strategies and delivering 118% of closed deals monthly• Negotiating and closing deals with customers over the phone with an average deal value of 200 $• Filling up around 30 reports and delivery forms daily