Viktoria Kluckner Email & Phone Number

Zurich, Switzerland

Projects, Digitalisation & Communication in the HR Communication & HR Marketing Department, Human Resources Management | Department of Finance | City of Zurich - Specialist in sub-project management for the design and implementation of a new information and communication architecture for HR-related topics as part of city-wide projects such as ‘HR Portal’- Conception, planning and realisation of communication strategies for complex city-wide projects and political plans related to HR - Consulting on the necessary communication infrastructure, channels, and tools in collaboration with specialists, IT, and overall project management teams, as well as supporting process owners and ensuring the quality of implementation- Promoting a contemporary and positive user experience through tailored presentation of complex material to the target audience

Zurich, Switzerland

Digital . Design . Perception . User Centered Design (UCD) / Design Thinking & Cognitive UX Design (Cognitive Psychology & UX Design)UX Design & Design Thinking - Discover, Define, Ideate, Prototype & TestProject management, strategy development, agile project management, business analysis, requirements engineering, change management, process optimization, quality management, process documentation, risk management, customer consulting and training, communication, collaboration with interdisciplinary teams, leading and conducting workshops, presentations, stakeholder management, customer acquisition

Research, Conception, Design & Evaluation of Websites, Apps & Interfaces- Analysis (Cognitive Walkthrough, Contextual Inquiry, Empathy Map, Expert Reviews, Focusgroup, Observation, Personas, Stakeholder Map, SWOT-Analysis, User & Expert Interviews, User Journey Map, User Needs)- Strategy (Brainstorming, Card Sorting, Scenarios, Story Board, Storytelling, Service Blueprint, Tree Test, User & Customer Journeys, Requirements, Value Proposition, Vision)- Design (CI / CD, Mood Board, Look & Feel, Styleguide)- Prototype (Clickable Prototype, Paper Prototype, Roadmap, Low- & high-fidelity Wireframes)- Evaluation (Qualitative & Quantitative Methods such as Interviews, Questionnaires or Usability Tests)Project management, strategy development, business analysis, requirements engineering, process optimization, quality management, consulting, process documentation, communication and presentations, leading and conducting workshops, presentations, stakeholder management, customer acquisition

Cognitive UX Design is the combination of UX Design and Cognitive Psychology- Empathize (Cognitive Walkthrough, Contextual Inquiry, Customer Journey Map, Desk Research, Empathy Map, Ethnography, Expert Reviews, Focusgroup, Observation, Personas, Stakeholder Interviews, Stakeholder Map, SWOT-Analyse, Trend-Scan, Trend-Expert-Interviews, User Interviews, User Needs)- Define (Affinity Diagram, Card Sorting, Scenarios, Story Board, Stories, User & Customer Journeys, Service Blueprint, Point of View, Requirements, Value Proposition, Vision)- Ideate (Brainstorming, Challenge Assumptions, Delphi-Method, Mindmap, Sketches, Storyboard)- Prototype (Clickable Prototype, Paper Prototype, Roadmap, Sketching Studio, Storyboarding, Storytelling, Low- & high-fidelity Wireframes)- Test (Qualitative & Quantitative Methods such as Usability Tests,…)

Zurich

Zurich

“Rehabilitative Wayout In Responsive Home Environments” (REWIRE; www.rewire-project.eu)• Focus: Personalized Health System, Usability, User Experience, VR-Training, Exergames, Medical Devices, Home Rehabilitation, Stroke

Zurich

Department Design•Focus: Consultation for Design and Ethics, R&D Projects, Content Management, ReportingSpecification of Game Design & Specification of Interaction Design• Focus: Exergames, Usability, User Experience, User Centered Design, Individual Interactive Fitness Training, Real-time Adaption, Game-Mechanics, Haptic and Auditory Feedback, Motivation, Rehabilitation, Gait training, Stroke

Zurich

”Online Predictive Tools for Intervention in Mental Illness” (OPTIMI; www.optimiproject.eu)• Focus: Personalized Health System, Usability, User Experience, Medical Devices, Stress, Depression

Essen, Ulm, Bern

”Ulm Birth Cohort Study” (UBCS-Study; BMBF project)• Focus: ADHD (focus on Impulsivity), Eating Behavior, Depression

Dr. Phil., Educational Sciences

Dr.Rer.Nat., Psychology

Mag.Phil, Educational Sciences

Mag.Rer.Nat., Psychology