Viktoria Stefanova Email & Phone Number

Chicago, Il, Us

Chicago, Illinois

Chicago, Illinois

Woodfield Mall

Support sales team and management by providing training, operational and technical support, and sustain back office operations Collect data and present management with financial and operational performance reports based on company set key operating indicators to facilitate decision making Reduced inventory shrink from 7% to below 1% by developing organization and securing methods, while adequately training sales team and assisting in total management of store operations. Achieved increase in annual inventory audit score of 8% on average across 3 different locations. Provided excellence in customer service and received 100% “willingness to recommend” by customers through company surveys.

United States

-Supervise sales team making sure goals are clearly communicated and effectively realized- Making sure employees work cohesively and assigning employees to different tasks/projects according to their skills-Enforcing corporate policy and procedures such as loss prevention-Ensuring the sales team is aware of all changes in merchandising promotions, policies and procedures-Communicating sales strategy and ensuring great customer service-Managing cash floats, safe maintenance and deposits

-Ensuring each customer receives outstanding service by providing a friendly environment, which includes greeting every customer, having thorough knowledge of merchandise and all other aspects of customer service.-Maintain awareness of all promotion and advertisements. -Assist in floor moves, and display maintenance-Assist in ringing up sales at registers-Aid customers in finding merchandise and using product knowledge to make creative suggestions and consult with customers. -Receiving merchandise and distributing on sales floor as necessary.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Activities and Societies: Model United Nations, Honors Club, and Society of Leadership and SuccessStudied General Business.

International Business

Activities and Societies: Study Abroad ProgramStudied international business for a semester abroad.