Viktoria Sőregi

Viktoria Sőregi Email and Phone Number

Customer Success Manager @ Odyssey Dining
Penzance, GB
Viktoria Sőregi's Location
Penzance, England, United Kingdom, United Kingdom
About Viktoria Sőregi

👋 Hi there! I am a certified teacher with a master's degree in Social Education, bringing a unique blend of empathy, patience, and problem-solving skills to my work in customer success. With over 15 years of experience in the industry and certifications in project management, including Agile and Scrum, I am passionate about creating impactful solutions and enhancing customer experiences.Recently, I took an interest in coding, and in my free time, I enjoy working on problems or creating something pretty. At the moment, it's mainly for my own amusement, but I hope to one day contribute to something more meaningful. Always eager to learn and grow, let's connect and share our journeys! 💻✨ #CustomerSuccess #ProjectManagement #CodingNewbie #LifeLongLearner

Viktoria Sőregi's Current Company Details
Odyssey Dining

Odyssey Dining

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Customer Success Manager
Penzance, GB
Website:
odysseydining.com
Employees:
12
Viktoria Sőregi Work Experience Details
  • Odyssey Dining
    Customer Success Manager
    Odyssey Dining
    Penzance, Gb
    View
  • The Shore
    Operations And Client Manager
    The Shore Jun 2018 - Present
    Customer relations, complaints, surveys & feedback analysis Diary management and schedules, enquiries, event planning and execution,Email campaignsAccounts management, data analysis, risk assessment, planning and budgeting for the coming quarterSupplier relationships: Orders and delivery managementTeam training and development, appraisals, 1:1s
  • The Old Coastguard Hotel Limited
    Operations And People Manager
    The Old Coastguard Hotel Limited Oct 2015 - Jun 2019
    Mousehole, Cornwall, United Kingdom
    Staff schedules, supervision, customer satisfaction, bookingsTraining, coaching & mentoring, planning, scheduling and executing training of staff, appraisals, 1:1sEvents and Large Groups: scheduling, customer contact, budgeting, food and beverage planning, food safety, general risk management plan of the eventProcurementReporting to Stakeholders in person and writing, communication between departments
    View
  • The Cornish Barn
    Restaurant Manager
    The Cornish Barn Jan 2015 - May 2019
    Penzance, Cornwall
    Project Manager of the opening of The Cornish Barn Start-to-finish project of opening the restaurant. Report to: Founder & Co-Founder Constructions and site planning Planning the running of the new restaurant (the Corish Barn); Consulting with Stakeholders, Head Chef, Kitchen and Bar equipment, Vendors, Suppliers, HR, PR teams… etc. Procurement & Negotiation Analyze data from previous experiences; survey customer needs in the area, define scope, manage budget & resources Training and Operation Plan Documentation management; permissions, licenses, contracts. Close work with stakeholders in London; Through Emails, Evernote, Slack, Calls and Video Launch
  • Artist Residence Hotel
    General Manager
    Artist Residence Hotel Apr 2014 - Mar 2016
    Penzance, England
  • Artist Residence
    Duty Manager
    Artist Residence Apr 2014 - Mar 2016
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  • New Inn, Tresco
    Head Waitress
    New Inn, Tresco Sep 2011 - Sep 2013
    United Kingdom
  • Island Hotel, Tresco
    Housekeeping Supervisor
    Island Hotel, Tresco Feb 2010 - Sep 2011
    United Kingdom
  • Uniqa
    Customer Experience Specialist
    Uniqa Sep 2009 - Feb 2010
    Hungary
    First point of contact for assigned VIP accounts (Personal vehicles and fleets)Assisting customers with their enquiries Developing insurance funds portfolio Building clients portfolioOnboardingWorking closely with the investments department to meet clients' needClaims management Proactively upselling and cross-selling services Ensure and manage renewals Complaints management Data collection and analysis
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Viktoria Sőregi Education Details

Frequently Asked Questions about Viktoria Sőregi

What company does Viktoria Sőregi work for?

Viktoria Sőregi works for Odyssey Dining

What is Viktoria Sőregi's role at the current company?

Viktoria Sőregi's current role is Customer Success Manager.

What schools did Viktoria Sőregi attend?

Viktoria Sőregi attended Haiku Academy, Pázmány Péter Katolikus Egyetem, Coursera, Heart Of Worcestershire College, Wine & Spirit Education Trust, Pázmány Péter Katolikus Egyetem.

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