Viktoriia Ksonz Email & Phone Number

Kyiv, Ukraine

Kyiv, Ukraine

Sleeper is a prominent Ukrainian luxury loungewear brand reimagined for going out.• Took the lead in solving the trickiest B2C order cases, like dealing with customs/carriers, lost packages, tax mix-ups, and payment glitches. Managed returns/exchanges, refunds, and store credit notes. Organized special orders and deliveries for VIP clients’ and media persons’ events• Excelled among top performers for the past 12 months, handling 60+ tickets daily during peak seasons• Effectively navigated challenging situations and maintained excellent satisfaction ratings (above 90%), both ensuring client retention and contributing to repeated purchases• As a brand ambassador and a first point of contact, ensured every customer interaction reflected the brand values and tone of voice, while also supporting company goals for future seasons• Provided suggestions for enhancing company policies• Collaborated with relevant teams and warehouse representatives to ensure timely order fulfillment and efficient operations• Demonstrated proficiency in helpdesk systems (Zendesk, Gorgias), e-commerce admin panels (WooCommerce, Shopify), and Google Workspace• Provided translation services for the Ukrainian website and enterprise portal

Kyiv City, Ukraine

Tak Treba Production is the largest company in the Ukrainian media market specializing in dubbing, subtitling and adaptation.• Translated dialogues, narration, and on-screen text from the source language (English) to the target language (Ukrainian, Russian) for further voice-over of TV series and shows• Prepared subtitles and scripts• Maintained the authenticity of the message content, tone and emotion while meeting the needs of the target audience• Conducted thorough proofreading and quality checks to ensure accurate translation and proper synchronization

Kyiv City, Ukraine

Through my part-time employment as a Customer Support Operator, I have proven a strong customer focus and the ability to deal with people from diverse backgrounds. I have had to handle many tough customer inquiries and have learned to resolve them professionally and on time.• Correspondence with users concerning the operation of the delivery service Glovo App• Timely processing of client inquiries via online chats and providing information regarding the contact reason• Troubleshooting and dealing with difficulties that may arise with orders and finding appropriate solutions• Communicating with parties - couriers, partners, users - by phone • Collection of customer feedback and making process changes to exceed customer satisfaction goals• Answering partner telephone calls promptly to avoid on-hold wait times