Viktorija Lapytė Email & Phone Number

Vilniaus, Lithuania

Vilniaus, Lithuania

Lithuania

• Strategically planned assignments of clients to the account management team• Daily planning and workload management of the team.• Advising and reviewing Strategic Account Management Plans, Quarterly Business Reviews (QBRs), Out of Ordinary Sales Offers, Contracts/Renewals and Churn/Retention management action plans.• Supporting account managers in clients’ meetings or on business trips when needed by helping to deal with complex negotiations or any difficult problem solving… Show more • Strategically planned assignments of clients to the account management team• Daily planning and workload management of the team.• Advising and reviewing Strategic Account Management Plans, Quarterly Business Reviews (QBRs), Out of Ordinary Sales Offers, Contracts/Renewals and Churn/Retention management action plans.• Supporting account managers in clients’ meetings or on business trips when needed by helping to deal with complex negotiations or any difficult problem solving situations. • Ensuring constant revenue growth by keeping daily momentum in managing sales opportunity funnel of each account manager.• Initiating and driving modifications to account management systems and procedures.• Proactively advising and consulting on industry best practices and creative product/service solutions based on clients’ needs. Show less

Lithuania

• Building and maintaining strategic relationships with enterprise accounts.• Special attention to research, relevant data gathering in order to understand business needs of the client which leads to implementation into the strategic account management plan.• Preparing and accommodating QBRs to align on account objectives, evaluate key metrics & track progress in account plan execution.• Driving business value by capturing commercial opportunities (upsell, cross-sell, contract… Show more • Building and maintaining strategic relationships with enterprise accounts.• Special attention to research, relevant data gathering in order to understand business needs of the client which leads to implementation into the strategic account management plan.• Preparing and accommodating QBRs to align on account objectives, evaluate key metrics & track progress in account plan execution.• Driving business value by capturing commercial opportunities (upsell, cross-sell, contract renewals).• Proactive account activity monitoring and revenue retention management.• Keeping up to date with CRM and Data Analytics tools - opportunities, funnel, account movement, client revenue and service usage patterns and trends. • Customer advocacy - collaboration with multiple internal stakeholders in order to improve customers’ experience, address issues and take actions to progress.• Orchestrating smooth experience for the customer during product adoption and deployment as well as consulting across product solutions portfolio. Show less

Lithuania

• Developing client relationships by helping clients to identify new opportunities for growth.• Proactively asking for the feedback and insights from the clients. Ensure an ongoing clients satisfaction with services. • Keeping an eye on account activity in order to understand clients’ targets, needs and potential struggles. Always deliver problem solving solutions in a timely manner.• Identifying and initiating upsell and cross-sell opportunities within a designated customer… Show more • Developing client relationships by helping clients to identify new opportunities for growth.• Proactively asking for the feedback and insights from the clients. Ensure an ongoing clients satisfaction with services. • Keeping an eye on account activity in order to understand clients’ targets, needs and potential struggles. Always deliver problem solving solutions in a timely manner.• Identifying and initiating upsell and cross-sell opportunities within a designated customer portfolio. Smoothly managing and updating an own sales opportunity pipeline. Show less

Lithuania

• Providing advice and dealing with customer complaints as well as handling any outstanding traveling issues. • Being attentive to customer's needs, thinking outside the box, whilst efficiently responding and mediating between international guests and partners (accommodations).• Ensuring security for all the guests and partners by identifying and reporting fraudulent cases for further investigation. • Resolving complex personal and business travelling issues via the phone, live chat… Show more • Providing advice and dealing with customer complaints as well as handling any outstanding traveling issues. • Being attentive to customer's needs, thinking outside the box, whilst efficiently responding and mediating between international guests and partners (accommodations).• Ensuring security for all the guests and partners by identifying and reporting fraudulent cases for further investigation. • Resolving complex personal and business travelling issues via the phone, live chat and emails. • Using and navigating different online IT tools and browsers to provide accurate information and follow set processes.• Promoting a positive working environment by supporting teammates and colleagues with peer to peer learning and daily feedback.• Involved in chairing team meetings as well as participating in company's projects and events . • Always developing and practicing relevant skills in order to perform a high level of support that meets worldwide costumers needs. Show less

London, United Kingdom

• Responsible for handling case assignments of clients with multiple physical and mental health conditions. • Assessing client’s needs, drafting service plans, implementing, monitoring and evaluating actions required to meet client’s health and human service needs. • Workflow focused on providing excellent quality services in line with cost-effective interventions which are meeting client’s personal outcomes. • Current market analysis of social services, support with personal… Show more • Responsible for handling case assignments of clients with multiple physical and mental health conditions. • Assessing client’s needs, drafting service plans, implementing, monitoring and evaluating actions required to meet client’s health and human service needs. • Workflow focused on providing excellent quality services in line with cost-effective interventions which are meeting client’s personal outcomes. • Current market analysis of social services, support with personal budgeting and advise on finance and legislation. • Thorough needs analysis, attention to details and personalization.• Ensuring service provision that is safe, timely, effective, efficient, equitable.• Effective communication, relationship building and ongoing interaction with clients in order to keep a track of their progress and to ensure satisfaction services.• Advocating for the clients and their families when it comes to making informed decisions regarding clinical status, treatment and available options of services. Show less

• Long term intervention case management, reviews, metal capacity and care needs assessments. • Support planning, client’s needs as well as local market analysis and client’s personal budget. • Social service provision for clients with clients with Dementia, Alzheimer’s, Personality disorders, Schizophrenia, neurological conditions, different physical disabilities, Post traumatic disorders, Oncological conditions, Substance misuses. • Promoting client’s wellbeing and ensuring… Show more • Long term intervention case management, reviews, metal capacity and care needs assessments. • Support planning, client’s needs as well as local market analysis and client’s personal budget. • Social service provision for clients with clients with Dementia, Alzheimer’s, Personality disorders, Schizophrenia, neurological conditions, different physical disabilities, Post traumatic disorders, Oncological conditions, Substance misuses. • Promoting client’s wellbeing and ensuring physical and emotional support. • Mediation between different parties/individuals/organizations. • Chairing family and multidisciplinary team meetings, delegation of responsibilities to relative individuals and organizations. • Searching for alternative resources in order to meet client’s need, working with non-governmental organizations, private sector, client’s social network. Show less

• Client’s needs and risk assessments, supporting planning and advice. • Implementing good quality as well as cost effective solutions of social care. • Consulting on relevant services to client’s needs as well as characteristics based on market research and case analysis.• Interactive team work, high risk management, emergencies and challenging situations whist working on rota at rapid response duty services. • Sign posting, referrals, providing information and advice… Show more • Client’s needs and risk assessments, supporting planning and advice. • Implementing good quality as well as cost effective solutions of social care. • Consulting on relevant services to client’s needs as well as characteristics based on market research and case analysis.• Interactive team work, high risk management, emergencies and challenging situations whist working on rota at rapid response duty services. • Sign posting, referrals, providing information and advice based on client’s need. • Establishing and arranging care services for clients as well as respite support for their main carers based on existing need. • Working with client’s hospital admissions and ensuring safe discharges. Show less

London, United Kingdom

• Dealing with complex caseload of adults with physical disabilities and mental health. • Profound observation, attentive listening, systemic thinking and thorough needs analysis whist helping to achieve client’s personal outcomes. • Safeguarding clients from any type of abuse or deprivation of their liberty. • Understanding local market of available services and advising client’s accordingly.• Assessing clients and their carer’s needs as well as implementing programmes and… Show more • Dealing with complex caseload of adults with physical disabilities and mental health. • Profound observation, attentive listening, systemic thinking and thorough needs analysis whist helping to achieve client’s personal outcomes. • Safeguarding clients from any type of abuse or deprivation of their liberty. • Understanding local market of available services and advising client’s accordingly.• Assessing clients and their carer’s needs as well as implementing programmes and services that enhance their wellbeing and quality of life.• Monitoring, revising, amending, creating and reviewing support plans as well as arranging services based on client’s needs and characteristics. • Caring out every day work tasks in terms of prioritization and deadlines. • Counselling, referring, mediation between vulnerable adult and the social network (family, relatives) and other professionals/organizations. Show less

London Borough Of Enfield

Supporting Adults with Learning and Physical Disabilities in the Community. • Person-Centered Approach whilst planning and supporting clients with daily activities.• Paying attention to details in order to understand client's daily needs, especially when client is unable to communicate verbally.• Promoting independence of the client through daily personal support in the community and various engagement activities.• Developed skill to observe and recognize individual… Show more Supporting Adults with Learning and Physical Disabilities in the Community. • Person-Centered Approach whilst planning and supporting clients with daily activities.• Paying attention to details in order to understand client's daily needs, especially when client is unable to communicate verbally.• Promoting independence of the client through daily personal support in the community and various engagement activities.• Developed skill to observe and recognize individual preferences, characteristics and needs. • Working as a member of a wide multidisciplinary team in order to meet client's needs. • Understanding needs of culturally diverse clients and directing daily practice towards meeting those needs.• Keeping proportionate and appropriate records of allocated clients as well as being involved in their meetings, reviews and assessments as required. Show less

Woodford Green (Essex), Uk

Residential Care Work with Youth and Adults with Mental Health Conditions, Learning and Physical Disabilities.• Rehabilitation care and support to clients who have schizophrenia, depression, autism or down syndrome.• Completing risk assessments, incident and accident reports.• Liaison with district nurses, doctors, dietitians, physiotherapists, occupational therapist, psychologist.• Daily reports on client's well-being, activities, rehab progress or deterioration in… Show more Residential Care Work with Youth and Adults with Mental Health Conditions, Learning and Physical Disabilities.• Rehabilitation care and support to clients who have schizophrenia, depression, autism or down syndrome.• Completing risk assessments, incident and accident reports.• Liaison with district nurses, doctors, dietitians, physiotherapists, occupational therapist, psychologist.• Daily reports on client's well-being, activities, rehab progress or deterioration in health.• Everyday planing based on client's choice and preferences. • Being responsible for client's exercise, daily living activities, community access and leisure activities.• Help clients to improve, maintain or restore physical, psycho-social, cognitive and communication skills in line with a personalized care plan.• Adapting work techniques when clients exhibit challenging behavior.• Work to empower clients by boosting their self-esteem, teaching daily living skills, encouraging self-help and promoting their independence.• Maintain communications with client's family, relatives, friends and other social networks. Show less

Vilnius (Antaviliai)

Working with Elderly and Disabled Clients in the Nursing and Residential Care Home.• Consulting and practical assistance to assigned clients and their families.• Representing interests and rights of elderly and disabled clients.• Signposting and advising clients and their families. • Ongoing case management, support planing and interventions.• Client needs assessments and reviews. • Gathering relevant resources and using multidisciplinary approach in order… Show more Working with Elderly and Disabled Clients in the Nursing and Residential Care Home.• Consulting and practical assistance to assigned clients and their families.• Representing interests and rights of elderly and disabled clients.• Signposting and advising clients and their families. • Ongoing case management, support planing and interventions.• Client needs assessments and reviews. • Gathering relevant resources and using multidisciplinary approach in order to meet client's needs. • Organizing charity events and activities for elderly clients.• Initiating and organizing self-support groups and acting as a mediator.• Arranging and supervising everyday work of social work assistants.• Regular monitoring, evaluation and improvement of service provision at the assigned care unit. Show less

Ba Diploma, Bachelor’S Degree In Social Work, Professional Qualification Of Social Worker, Social Sciences

The degree course covered solving social problems, client’s needs analysis and system theory. The study programme also focused.

Ma Diploma, Master’S Degree In Social Work

Knowledge and experience on a scientific basis; broad and deep theoretical and practical knowledge of social work methods. This also.

University Second Cycle (Post-Graduate, Master) International Exchange, Family, Social Work And Social Policy

Innovative approaches in dealing with complex family situations. Increasing understanding of family, both as an active social system.