Viktorija Lapytė Email & Phone Number

Vilniaus, Lithuania

Vilniaus, Lithuania

Lithuania

• Strategically planned assignments of clients to the account management team
• Daily planning and workload management of the team.
• Advising and reviewing Strategic Account Management Plans, Quarterly Business Reviews (QBRs), Out of Ordinary Sales Offers, Contracts/Renewals and Churn/Retention management action plans.
• Supporting account managers in clients’ meetings or on business trips when needed by helping to deal with complex negotiations or any difficult problem solving… Show more
• Supporting account managers in clients’ meetings or on business trips when needed by helping to deal with complex negotiations or any difficult problem solving situations.
• Ensuring constant revenue growth by keeping daily momentum in managing sales opportunity funnel of each account manager.

Lithuania

• Building and maintaining strategic relationships with enterprise accounts.
• Special attention to research, relevant data gathering in order to understand business needs of the client which leads to implementation into the strategic account management plan.
• Preparing and accommodating QBRs to align on account objectives, evaluate key metrics & track progress in account plan execution.
• Driving business value by capturing commercial opportunities (upsell, cross-sell, contract… Show more
• Driving business value by capturing commercial opportunities (upsell, cross-sell, contract renewals).
• Proactive account activity monitoring and revenue retention management.

Lithuania

• Developing client relationships by helping clients to identify new opportunities for growth.
• Proactively asking for the feedback and insights from the clients. Ensure an ongoing clients satisfaction with services.
• Keeping an eye on account activity in order to understand clients’ targets, needs and potential struggles. Always deliver problem solving solutions in a timely manner.
• Identifying and initiating upsell and cross-sell opportunities within a designated customer… Show more
• Identifying and initiating upsell and cross-sell opportunities within a designated customer portfolio. Smoothly managing and updating an own sales opportunity pipeline. Show less

Lithuania

• Providing advice and dealing with customer complaints as well as handling any outstanding traveling issues.
• Being attentive to customer's needs, thinking outside the box, whilst efficiently responding and mediating between international guests and partners (accommodations).
• Ensuring security for all the guests and partners by identifying and reporting fraudulent cases for further investigation.
• Resolving complex personal and business travelling issues via the phone, live chat… Show more
• Resolving complex personal and business travelling issues via the phone, live chat and emails.
• Using and navigating different online IT tools and browsers to provide accurate information and follow set processes.

London, United Kingdom

• Responsible for handling case assignments of clients with multiple physical and mental health conditions.
• Assessing client’s needs, drafting service plans, implementing, monitoring and evaluating actions required to meet client’s health and human service needs.
• Workflow focused on providing excellent quality services in line with cost-effective interventions which are meeting client’s personal outcomes.
• Current market analysis of social services, support with personal… Show more
• Current market analysis of social services, support with personal budgeting and advise on finance and legislation.
• Thorough needs analysis, attention to details and personalization.

• Long term intervention case management, reviews, metal capacity and care needs assessments.
• Support planning, client’s needs as well as local market analysis and client’s personal budget.
• Social service provision for clients with clients with Dementia, Alzheimer’s, Personality disorders, Schizophrenia, neurological conditions, different physical disabilities, Post traumatic disorders, Oncological.
• Promoting client’s wellbeing and ensuring… Show more
• Promoting client’s wellbeing and ensuring physical and emotional support.
• Mediation between different parties/individuals/organizations.

• Client’s needs and risk assessments, supporting planning and advice.
• Implementing good quality as well as cost effective solutions of social care.
• Consulting on relevant services to client’s needs as well as characteristics based on market research and case analysis.
• Interactive team work, high risk management, emergencies and challenging situations whist working on rota at rapid response duty services.
• Sign posting, referrals, providing information and advice… Show more
• Sign posting, referrals, providing information and advice based on client’s need.

London, United Kingdom

• Dealing with complex caseload of adults with physical disabilities and mental health.
• Profound observation, attentive listening, systemic thinking and thorough needs analysis whist helping to achieve client’s personal outcomes.
• Safeguarding clients from any type of abuse or deprivation of their liberty.
• Understanding local market of available services and advising client’s accordingly.
• Assessing clients and their carer’s needs as well as implementing programmes and… Show more
• Assessing clients and their carer’s needs as well as implementing programmes and services that enhance their wellbeing and quality of life.

London Borough Of Enfield

• Supporting Adults with Learning and Physical Disabilities in the Community.
• Person-Centered Approach whilst planning and supporting clients with daily activities.
• Paying attention to details in order to understand client's daily needs, especially when client is unable to communicate verbally.
• Promoting independence of the client through daily personal support in the community and various engagement activities.
• Developed skill to observe and recognize individual… Show more Supporting Adults with Learning and Physical Disabilities in the Community.
• Developed skill to observe and recognize individual preferences, characteristics and needs.

Woodford Green (Essex), UK

• Residential Care Work with Youth and Adults with Mental Health Conditions, Learning and Physical Disabilities.
• Rehabilitation care and support to clients who have schizophrenia, depression, autism or down syndrome.
• Completing risk assessments, incident and accident reports.
• Liaison with district nurses, doctors, dietitians, physiotherapists, occupational therapist, psychologist.
• Daily reports on client's well-being, activities, rehab progress or deterioration in… Show more Residential Care Work with Youth and Adults with Mental Health Conditions, Learning and Physical Disabilities.
• Daily reports on client's well-being, activities, rehab progress or deterioration in health.

Vilnius (Antaviliai)

• Working with Elderly and Disabled Clients in the Nursing and Residential Care Home.
• Consulting and practical assistance to assigned clients and their families.
• Representing interests and rights of elderly and disabled clients.
• Signposting and advising clients and their families.
• Ongoing case management, support planing and interventions.
• Client needs assessments and reviews.

Ba Diploma, Bachelor’S Degree In Social Work, Professional Qualification Of Social Worker, Social Sciences

The degree course covered solving social problems, client’s needs analysis and system theory. The study programme also focused on.

Ma Diploma, Master’S Degree In Social Work

Knowledge and experience on a scientific basis; broad and deep theoretical and practical knowledge of social work methods. This also.

University Second Cycle (Post-Graduate, Master) International Exchange, Family, Social Work And Social Policy

Innovative approaches in dealing with complex family situations. Increasing understanding of family, both as an active social system and.