Viktorija Petunova Email & Phone Number

Epsom, Gb

Epsom, England, United Kingdom

As part of my Music Business & Management degree I have begun my Year in Placement, at the Epsom and Ewell Borough Council. I work within the Housing and Community Services team as an Arts, Culture & Heritage Programme Assistant. -I have successfully used Canva to create an elaborate Benchmarking Report which I was then able to present in front of various other teams within the council. -I learned how to use the Bloomberg Connects interface and am in the process of putting together a walking tour of the Horton Country Park, with a focus on the history of the Horton Light Railway. Within that I gained the skills of writing alt photo descriptions, learned a lot of information about trains and locomotives and discovered a local nature reserve in my area. -I had the pleasure of working with external stakeholders from Positive Arts on a community led mural, based on the Important Women of Epsom, such as Emily Davison and Dame Laura Knight. I had the opportunity to work with young kids from the Girlguiding Epsom Division, to leave our mark of spray paint on the mural.

London Area, United Kingdom

I volunteered as a Ticket Scanner at Finsbury Park and Gunnersbury Park for 5 festival events, including Tom Grennan, Hozier, Peggy Gou, Korn and PJ Harvey. I quickly gained the knowledge to help people with any technical issues that they were experiencing, such as trouble logging in, connectivity issues, and inability to locate the appropriate ticket. I showed patience and understanding whilst dealing with individuals of all ages, and experience. I provided exceptional customer service through greeting each attendee, scanning their tickets, answering questions about set times, ticket availability and policies, and resolving minor issues. I verified authenticity of each ticket and scanned the bar-codes on admission tickets. I scanned guest/VIP tickets and directed them to appropriate location based on their ticket type.

Epsom, England, United Kingdom

As part of my Music Business and Management degree project, on Live Music, myself and a couple other students in my class organised a gig for a band called Don't Wake The Neighbours.I got in contact with Faraday, Epsom, which is the venue where the event was going to be held, as well as going for meetings to check out their sound system and to decide the logistics of the gig.I communicated with the band to ensure that they were free on the date that I had in mind, as well as asking members of the band what equipment they would need for the event.The other members in my group, made sure to hire out the necessary equipment, such as microphones, microphone stands, drums and amplifiers, and then we transported them to the venue, and set those up. We carried out a soundcheck the morning of the event, ensuring that the sound was clear and everything was working fine. In the days leading up to the gig, I designed a poster, which then was printed and distributed around university, to nearby student accommodation and even to some cafes in the area. We posted the poster on our Instagram stories and even got a mass email sent out to the student body.I also set up an Eventbrite page for the event, and made sure that the QR code was attached to the poster too, so that people could easily and quickly purchase their tickets.I also designed and ordered a batch of wristbands, which were then handed out during the gig, to add to the concert atmosphere. Around 50 people attended the event.

Newry, Northern Ireland, United Kingdom

• I would cash up at the end of the night and there was also paperwork that was part of the job like entering invoices and doing food orders etc. But also I was trained at doing cash drops each week.• I was expected to train new employees, both in-stores and drivers. This included showing them how the till works, teaching them how to use the card machine, or for drivers it was explaining how to contact customers and what to do if any issues arise.• Displayed proactive problem-solving and query-resolution skills to provide superior customer service, I was responsible for issuing any refunds also.• Once or sometimes twice a week I would have to count inventory and place a food order for the following week.• I was expected to be able to take over any role in the shop, which ranged from answering phones, making the pizzas to sorting out deliveries.• Performed keyholding responsibilities to guarantee timely opening and closing of store.• I had the responsibility of putting away all new products after receiving a food delivery, comparing the stock against the invoice.

Newry, Northern Ireland, United Kingdom

• I was often the sole person responsible for taking orders over the phone, as well as in store, and I was the first point of contact if any complaints were called in.• I was a trained waitress expected to be in control of the entire restaurant, appealing to any needs of customers.• At the end of the night, I would wipe down the tables and set them up for the next day, as well as completing the end of day cleaning which involved brushing and mopping floors, and cleaning till areas.• I maintained high productivity by efficiently processing cash, credit and debit payments.• I also had the responsibility of locking up after all customers left the establishment.

Music Business And Management, Music Business

A Levels, High School/Secondary Diplomas And Certificates, A* A B

A Levels- Sociology, Geography, Maths