Viktoriya Birko Email and Phone Number

 Exceeded weekly sales goals by up to 25% Developed and implemented administrative strategies in coordination with the executive director  Achieved a strong record of success in dynamic environment Recruited and deployed staff thereby maintaining workload balance  Provided support in handling administrative duties and implementing policies and procedures

 Fulfilled office manager responsibilities for a fast-paced office Maintained customer relationships, handled shipping and communication logistics Monitored and responded to client emails. Resolved complaints and issues 54% faster than previous office manager. Increased customer retention 22% Hired, trained, supervised, coached and evaluated staff Used MS Office, Word, and Excel for correspondence, scheduling, and reports. Decreased clerical errors by 17%. Lowered scheduling mistakes by 30% Interacted with customers daily. Received customer comment scores in excess of 95% positive

 Verified and updated patient information prior to collecting samples Retrieved patient blood and bodily fluids in safe and correct manner Made patients feel as relaxed as possible and cared for uncomfortable patients Conducted lab tests in the areas of hematology, coagulation, urinalysis Analyzed blood cells by counting and identifying cells, using microscopic techniques and procedures Ensured operation of analyzers, spectrophotometers, colorimeters, flame photometers, and other  Maintained safe and clean working environment by complying with procedures, rules, and regulations