Omnetic Group (a part of EAG), innovative leaders in automotive ERP (DMS), includes several companies in EU markets with >500 experts, and provides software and services to almost 8.000 B2B customers.The Group comprises brands #omnetic #teas #softvig #jbr #cebia #fastback

- Delivery of the brand-new Complex ERP system in automotive - dealer management system- Ensure >1000 product interfaces for >30 importers in multiple CEE countires- Lead data migration for almost 1.200 companies with >12.000 users- Organization streering of BU/IT delivery team(s), total >150members- Co-leading of product requirements prioritization and product development

Achievements- Finalized selection process of 26 core team members together with HR responsible- Set-up of organization for 3 BU/IT scrum teams- Started development of the complete IT product(s) - dealer management system - together with group product and technical responsible

- Achievements: Formulated pre-owned business strategy (including extended warranty) and implementation approach for 26 CEE markets; Aligned market business development plans and KPIs steering with responsibility to reach defined business targets; Aligned action growing plans with markets covering >70% of business outcome; Organized planning, targets follow-up and reporting with 26 markets; - Conducted rollout preparation of Porsche Finder on-line platform with IT technical support in Porsche AG.

- Creation, enrichment and execution of national digitalization strategy in the 17th CzechTOP100 company- Steering digitalization of customer touchpoint for 6 brands Volkswagen Group on national level- Preparation of the brand new e-commerce activities: aftersales e-shop, vehicle online sales - Coordination of 40+ internal colleagues and international partners- Standardization of Customer digi tools, digital touchpoints and B2B business processes- Harmonization of B2C content in e-world- Coordination of vehicle connectivity projects- Double-digit # projects implemented every year

Support project of the Unique Škoda customer ID, consult international CRM integration with digital ecosystem, introduce premium car configuration to global dealers.

Achievements: Developed change management CRM SAP business toolbox; Knowledge support to global rollout partner experts; Created communication concept and tools; Executed central communication to VWG markets and HQ brands; Ensured management alignment of business concept for integration of CRM@VWG and strategic DMS; Developed concept for simplifying retail user access and interface; Finalized preparation of retail piloting in Russia; Created retail rollout concept (incl. data migration and process integration view). Focus markets Spain, Russia, Malaysia, Canada, China, India, Brazil, Czech Republic, Mexico, South Korea, Germany.

Achievements: Independently defined concept and execution of market car configurator analyses and identification of enhancement possibilities; Provided documentation for global new car launch team; Consolidated new car launch ideas.

Responsibilities: Quality checking of selected user requirements; Testing of implemented functionalities.Achievements: Developed ARIS business processes and enhanced system user manual for campaign management.

Achievements: Established and on-boarded a new CRM team; Independently developed global CRM vision and strategy; Organised a 6-markets CRM working group; Proactively defined customer exit points vision.

Responsibilities: User cars strategy, Human touch project, CRM strategy and operational CRM in the home market.Achievements: Proactively defined global customer process (life cycle strategy); Independently created customer dealership journey; Implemented standardized customer satisfaction survey within 35 markets.

Achievements: Defined corporate identity and strategy for five companies in the group; Created and executed corporate design for franchise partners including cobranding, multibranding and rebranding; Provided standardized company literature for individual markets; Organized key national B2B-customers events.

Reported directly to managing director; Cooperation with the dealer council.Responsibilities: - Development, setting and implemention of CRM and interactive strategy for customers and prospects; Setting new processes for customer contact centre; Budget holder; Integration of sales and aftersales marketing; Definition and execution of internet and interactive strategy; Fulfilled the role of national website rollout manager.- Customer database – Writing business requirements and driving the change management process; Providing dealer training and 1st level support; Steering CRM agency tenders and briefings; Organisation of market research, competitors analyses, customer data mining and focus group; Design and implementation of effective dealer marketing programs and ensuring alignment with corporate brand strategy and objective.- Cooperation with non-profit sector; Realization of product placement; Briefing of media and creative agencies.Achievements: - Implemented national CRM IT system in 100% of the dealer network; Ensured regular dealer contribution of 50 € per customer to Customer Contact Program (CCP); Achieved ROI 1000% of CCP; Increased loyalty rate from 32% to 41% within 1st year after implementation of cross-dealer network.- Co-defined and executed CRM strategy with Volvo Car Austria for 7 Central European markets.- Tripled web page visits without aditional financial resources; Developed and launched web pages for customer magazine, used cars sales and post-implementation promotion.

Analyses of customer data and market; Data mining; Presentation of results and affording consultancy to clients; Data flow control; IT department briefing.Clients: Automotive; Banking; Energetics; FMCG; Telecommunications.