Viktor Navratil Email & Phone Number

Prague, CZ

Hlavní Město Praha, Česko

Omnetic Group (a part of EAG), innovative leaders in automotive ERP (DMS), includes several companies in EU markets with >500 experts, and provides software and services to almost 8.000 B2B customers.The Group comprises brands #omnetic #teas #softvig #jbr #cebia #fastback

Hlavní Město Praha, Česká Republika

- Delivery of the brand-new Complex ERP system in automotive - dealer management system- Ensure >1000 product interfaces for >30 importers in multiple CEE countires- Lead data migration for almost 1.200 companies with >12.000 users- Organization streering of BU/IT delivery team(s), total >150members- Co-leading of product requirements prioritization and.

Hlavní Město Praha, Česká Republika

Achievements- Finalized selection process of 26 core team members together with HR responsible- Set-up of organization for 3 BU/IT scrum teams- Started development of the complete IT product(s) - dealer management system - together with group product and technical responsible

Hlavní Město Praha, Česká Republika

- Achievements: Formulated pre-owned business strategy (including extended warranty) and implementation approach for 26 CEE markets; Aligned market business development plans and KPIs steering with responsibility to reach defined business targets; Aligned action growing plans with markets covering >70% of business outcome; Organized planning, targets.

Praha

- Creation, enrichment and execution of national digitalization strategy in the 17th CzechTOP100 company- Steering digitalization of customer touchpoint for 6 brands Volkswagen Group on national level- Preparation of the brand new e-commerce activities: aftersales e-shop, vehicle online sales - Coordination of 40+ internal colleagues and international.

Praha

Support project of the Unique Škoda customer ID, consult international CRM integration with digital ecosystem, introduce premium car configuration to global dealers.

Wolfsburg Area, Germany

Achievements: Developed change management CRM SAP business toolbox; Knowledge support to global rollout partner experts; Created communication concept and tools; Executed central communication to VWG markets and HQ brands; Ensured management alignment of business concept for integration of CRM@VWG and strategic DMS; Developed concept for simplifying retail.

District Mlada Boleslav, Czech Republic

Achievements: Independently defined concept and execution of market car configurator analyses and identification of enhancement possibilities; Provided documentation for global new car launch team; Consolidated new car launch ideas.

Munich Area, Germany

Responsibilities: Quality checking of selected user requirements; Testing of implemented functionalities.Achievements: Developed ARIS business processes and enhanced system user manual for campaign management.

Prague, The Capital, Czech Republic

Achievements: Established and on-boarded a new CRM team; Independently developed global CRM vision and strategy; Organised a 6-markets CRM working group; Proactively defined customer exit points vision.

District Mlada Boleslav, Czech Republic

Responsibilities: User cars strategy, Human touch project, CRM strategy and operational CRM in the home market.Achievements: Proactively defined global customer process (life cycle strategy); Independently created customer dealership journey; Implemented standardized customer satisfaction survey within 35 markets.

Prague, The Capital, Czech Republic

Achievements: Defined corporate identity and strategy for five companies in the group; Created and executed corporate design for franchise partners including cobranding, multibranding and rebranding; Provided standardized company literature for individual markets; Organized key national B2B-customers events.

Prague, The Capital, Czech Republic

Reported directly to managing director; Cooperation with the dealer council.Responsibilities: - Development, setting and implemention of CRM and interactive strategy for customers and prospects; Setting new processes for customer contact centre; Budget holder; Integration of sales and aftersales marketing; Definition and execution of internet and.

Prague, The Capital, Czech Republic

Analyses of customer data and market; Data mining; Presentation of results and affording consultancy to clients; Data flow control; IT department briefing.Clients: Automotive; Banking; Energetics; FMCG; Telecommunications.

Ing. Bc., Informatics And Statistics, Project Management, Econometrics

High School, Economics, International Trade