Viktor Zborovsky Email & Phone Number

North Vancouver, Bc, Canada

Delivered solutions and technical support:•Consulted and assisted customers on site, via telephone, Skype, email, as well as desktop sharing remote sessions (RDP, GoToMeeting, LogMeIn, TeamViewer) in servicing and fixing hardware and software issues;•New OS deployment: PC groups conversion, migration (MS SCCM) and refreshing; •Implemented Virtual Private Networks, set up and configured Wireless Access Points•Provided user workstation support, maintenance, patching and troubleshooting, virus and malware removal and data backup/recovery;•Evaluated, recommended, ordered and installed new systems, networking hardware, and software. Built servers from the components, fixed PCs, Macs and portable computers; •Configured and deployed production and testing physical and virtual environments utilizing MS Hyper-V and VMware ESX/ESXi OS-level Hypervisors; •Provided operational support and server monitoring, general server and workstation maintenance, troubleshooting, tuning, optimization, and patching;•Performed technical support in setting up the Point Of Sale systems ensuring overall network equipment connectivity and integrity;• Responded to customer technical support requests; Supported customers during the installations and upgrades of Document Management Software (FileHold Inc.)•Created test scripts for QA test cases and performed various types of software testing. Documented the discovered issues by writing and submitting the bug reports using Bugzilla and Microsoft Team Foundation Server

Vancouver, Canada Area

Responsible for the administration of the IT services for the global development and operations team by supporting a highly productive and robust work environment; maintained and supervised the in-house and outsourced servers, IIS-, mail-, DNS and media streaming services.•Conducted the design, implementation, administration and tuning of MS Windows 2003/2000 Active Directory. Configuration and ongoing maintenance of user and group accounts, permissions, group policies, network shares, and resources •Administration of core network components, including firewalls, routers, and switches •Improved the company’s multi-component production & staging servers uptime by effectively managing and proactively correcting various hardware and software issues encountered in the SaaS environment•Planned and maintained servers backup and emergency system recovery•Documented ongoing changes to systems configuration, network architecture, system build and configuration guides, custom services and processes, hardware inventory•Performed component research and evaluation. Handled hardware, network and software installation, support and upgrade

Vancouver, Bc

•Carried out the Ethernet data cabling, server rack mounting, hardware disassembling, repairing, reassembling, device / driver installation, configuration, tuning; systems monitoring, analyzing, troubleshooting, software licensing and upgrades •Responsible for company's IT infrastructure and systems administration•Streamlined maintenance and updates of software library, hardware inventory; provided company-wide anti-virus software implementation, license and subscription renewals

Vancouver, Canada Area

•Created and maintained LAN user accounts, groups, user permissions and policies. Responsible for delivery of support services and preventive maintenance of network infrastructure. Implemented backup and disaster recovery rules and procedures•Upgraded domain from MS NT 4.0/2K to MS Windows 2K/2003 Active Directory domain•Performed server builds and software upgrades, maintained security patches, software Service Packs and disaster recovery procedures. •Planned, setup, configured and maintained network connectivity equipment and security, e.g. switches, hubs, routers, SonicWall Firewall•Implemented NLB services for staging environment to allow cluster web services, video streaming services, and to optimize the load across the Web, Database, and Streaming Media servers

Vancouver, Canada Area

Addressed to customers requests with setting-up of LAN and WAN, MS Windows and Macintosh workstations, installation, troubleshooting, configuration and customizationResponsible for LAN administration, maintenance and optimization, backup and recovery of data in a heterogeneous and security conscious environment

Msee, Automation Of Technological Processes And Computer Modeling

Studied the wast variety of disciplines

Mcse, Mcp+I, Advanced Networking, Certificats

Mcse; Mcdba; Ccna: Oracle9I Database Aa; Scsa, Advanced Networking

Certificate In Software Qa And Software Testing, Software Testing Methodology & Software Test Automation, 95