Vilaine Paul Email & Phone Number

• Oversee and manage production projects from initiation to completion, ensuring adherence to timelinesand quality standards
• Exercise decision-making authority and use industry knowledge to address project issues, plan, modify,and implement production procedures
• Develop and maintain project schedules for campaigns producing over 3 million pieces, ensuring timelydelivery and keeping managers informed of key updates
• Improve project communication by coordinating between clients, sales representatives, and internalteams, decreasing production errors by 15%.

• Facilitated intake and management of over 85 open jobs across install life-cycle from project start through delivery by prioritizing needs and delegating assignments
• Coordinated with internal and external branch partners throughout organization in supporting operations and efficient movement of jobs valued at $200,000+ in monthly revenue projection
• Liaised between departments to facilitate maintain regular communication with customer across install life cycle and keep appropriate parties updated on project developments
• Maintained current data in each file by managing deadlines and adjusting workflows
• Established rapport and engage with stakeholders to build lasting professional relationships.

• Perform general administrative support functions to support executive and boost team efficiency
• Manage executives’ business and personal calendar by establishing agendas, making appointments, and organizing meetings with new and existing clients or partners to ensure smooth scheduling and properly prioritize key.
• Plan business meetings aimed at gaining business partnerships by conducting site selections to locate meeting facilities and negotiate contracts with potential clients and partners to provide cost-saving solutions.
• Manage internal client database system as well as having a strong applied knowledge of Google Workspace

• Added value to the team by presenting innovative ideas, conducting situational and competitive analyses, drafting integrated marketing plans and social media planning
• Researched marketing trends and presented to FAA team to better improve marketing strategy
• Created and scheduled social media posts across platforms in alignment with overall marketing strategy
• Developed and presented additional marketing materials including new social media campaign ideas targeted towards increasing social media presence and public awareness of services offered

• Selected as one of 28 seasonal employees to onboard as a full-time employee
• Provided customers information about products and services, and promptly handled customer inquiries and complaints per day with a 96% customer satisfaction rate
• Resolved customer problems and complaints by clarifying the issue, explaining the best solution, and following up with cases
• Continuous positive track record of greeting customers and exceeding all customer service expectation

Bachelor Of Science - Bs, Sport And Fitness Administration/Management

Associate'S Degree, Business Administration And Management, General