Who I Am:With and extensive and strong background in Sales, I am a Telemarketing/Telesales and Call Center Operations leader with over 10 years of experience leading projects and managing Contact Centers. Driven by meeting the needs of customers, both internal and external, I thrive on improving results, exceeding expectations and leading teams to be their best.Who I Help:I help companies interested in BPO, developing new contact centers, improving call center performance or taking existing contact centers to the next level.How I Help:In order to help ANY organization, it’s important that I understand a company’s, business and operating models, strategic goals/direction, product/service offering, internal/external customers, competition, threats, drivers of customer satisfaction/sales and leadership’s perspective on what is/is not working. I also devote time to understanding the staff, processes, technology and performance within an operation. Once I have acquired the necessary knowledge, I lead organizational transformations by aligning people, processes and technology with the company's strategic goals to ensure the best possible results are achieved. • B2B/B2C Inbound / Outbound Telesales • Customer Service Operations• Call Center Operations• Call Center Management• BPO Selection & Management• Organizational Development• Budget / P&L Management• Contract Management• Quality Process Improvement• Change Management• Technology Deployment• Recruiting / Employee Development• Performance Management• KPI Development & ManagementWFM and forecasting and supporting inbound call volume, developing and deploying call routing strategies, selecting and implementing dialer and ACD technologies.If my talents might be useful, please contact me so we an discuss how I may be of service to you.