Vilas Kharat Email and Phone Number

Working on RPA and BPM process development and deployment.Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.Partnered with development team on product development and application support plans.Work closely with clients and internal support team members to resolve support issues.Application testing, deployment, customization and support for end users. Primary point of Support to end users in real-time (as per SLAs). Secondary point is Deployment and customization.To keep abreast of the new enhancements/bug fixes in new releases.Help create user & training documentation for applications.Troubleshoot software and hardware related problems around deployed applications.Learn internal systems to provide necessary support and backup of other support team members, including creating new profiles, managing new software versions roll out.Helps to continuously improve processes in the department and the company as a whole.Work with appropriate parties to develop project scope, work documents and project plans that include an analysis of benefit, cost, work schedule and any related risks.Support project work related to Project Services.

Analyzed issues to identify troubleshooting methods needed for quick remediation.Served as primary point of contact for support relating to owned solutions and products.Delivered Tier-3 support and SME input to internal and external customers.Updated and maintained current customer support database.DB Administrator (Handle MySQL, MySQL & SQL Server Support).Administering users, export and import, and viewing logs.Database optimization & Backup and Recovery.Specialized Data Handling (VLDB).Handling Tickets raised by clients and liaison with termination partners for quick resolution.Making changes for routes on gateways and adding new destinations from partner.Maintain the interconnection between messaging / voice platform and partners.Reporting failures, encoding issue, non-delivery, delays to partners.Securing the best routes for destinations and maintaining good QOS.Traffic monitoring of messaging and voice platform.