 Visiting new clients and stake holders to understand the challenges of the current business Applications. Managing Multiple customers and working on completing their requirements. Planning and executing POC for the new clients. offering the best solutions after understanding the issues pertaining to their applications. Explaining the features of the product to solve their problems. Providing a demo to the new clients of the benefits and features of the product. Understanding the Architecture of the Application to provide the best solutions. Working with the Application teams to gather the required details to start the implementation. Coordinating with the Banks teams and product team to complete the implementation smoothly. Reaching stakeholders from client’s side to work on any additional requirements provided by them. Validating the completion of the requirements given by Clients and getting signoffs from clients. Working on creating the SLA document and SOW with the clients.

• Worked as a Team lead handed a team size of 11.• Monitoring the batches running on the Biscuit platform (Invoice processing) and Cash app and Credit 2 b.• Troubleshooting the file failures on which L2 and L3 are facing difficulties.• Health check-up and mandatory screening of EOD & BOD batches.• Testing the failed batches on the UAT platform to rerun them in production.• Finding the root cause of the failure of the batch and writing a new DML code to fix the batches which fail are frequently failing.• Keep a close eye on the SALESFORCE que to make sure tickets have been closed within the SLA time frame.• Discussing the issues failures related with client on weekly basis and submitting monthly reports to the client.• Scheduling a weekly Training session with the team to make sure the team understands the expectations of the client.

• Working as a part of IBM AS 400 team to serve the data to concerned team and Business user whenever required.• Conducted pre and post health check before and after the business using SQL queries and Linux commands.• Worked as Primary point of contact during new changes to existing jobs, when onboarding new apps to current environment.• Used the SQL queries to work on ADHOC request, and to fetch the data from DB and shared it with collections team in requested format.• Prepared queries to retrieve non structured data from IBM AS 400 portals, so operations team can work on it.• Prepared the Governance Deck and represented daily scrum calls with offshore clients. • Monitored the incident using ServiceNow and resolved them in a timely manner.• Involved and promoted development changes from UAT to production environment.• Escalated the issue with initial findings to respective Jobs / Apps owner in case of job failures using escalation matrix.• For recurrent jobs failures, researched, diagnosed and recommended the solution to development t Team.• Informing the next team about the ongoing issue in the shift and have shared full details in the hand-over email.