Vilen Gabrielyan

Vilen Gabrielyan Email and Phone Number

Sr. Enterprise Customer Success Manager @ Displai
California, United States
Vilen Gabrielyan's Location
San Francisco Bay Area, United States, United States
Vilen Gabrielyan's Contact Details
About Vilen Gabrielyan

Vilen Gabrielyan is a Sr. Enterprise Customer Success Manager at Displai. He possess expertise in front office, hospitality management, hospitality industry, hotel management, hospitality and 8 more skills. Colleagues describe him as "Vilen is remarkably adept at taking care of high value clients. His hospitality background serves him extraordinarily well as he communicates calmly, is solution oriented and builds remarkable trust and rapport. He leveraged our data platform products adeptly, communicated and taught clients how to use new advanced data streams, and was the best ambassador of the product in the organization. He commanded the respect of our internal teams in problem solving and would always go the extra mile for the client. I hope to get a chance to work with him again.", "I’ve had the pleasure of working closely with Vilen at Raydiant. His ability to balance customer and business needs are unmatched. On multiple occasions, he has stepped in between Finance and Customers to balance long term relationships while resolving for contract adherence. He has also been a key strategic leader and thought partner when resolving for system and process workflows and he continues to prioritize data clean-up despite this being outside his normal course of work. Raydiant is lucky to have Vilen on the team, and most importantly playing the balancing role between various departments and customer needs.", and "Vilen was an absolute joy to work with. I sat near him in the office and benefited through osmosis from the high volume of customer calls he would churn through each day. He had a tough role at the company - had to navigate constant change (in our product, sales team, and CS leadership) and handle the highs and lows of our client experience. He made incredible strides in increasing our customer ratings to a near 5-star rating (from <2!) by building value-driven, authentic and meaningful relationships with our customers. He always kept a cool, calm, and collected demeanor about him. Eager to roll up his sleeves and support our clients and set them up for success. Vilen is also an incredibly talented creative and was keen and willing to sit in on brainstorms for our marketing team to represent the voice of the customer."

Vilen Gabrielyan's Current Company Details
Displai

Displai

View
Sr. Enterprise Customer Success Manager
California, United States
Website:
displai.ai
Employees:
15
Vilen Gabrielyan Work Experience Details
  • Displai
    Sr. Enterprise Customer Success Manager
    Displai
    California, United States
  • Raydiant - Experience Platform
    Customer Success Manager - Mid Market & Enterprise
    Raydiant - Experience Platform Apr 2022 - Present
    San Francisco, California, Us
    Raydiant is the leading in-location experience platform for the world’s largest restaurants, retail, hospitality, banking, and brands.• Managed post sale customer journey of over 300 top MRR accounts exceeding $5M in ARR. 85% renewal rate in 2023 and 2024• Built account dormancy work streams and GTM plans that drove a 20% increase in customer activation within first 30D post sale• Served as voice of the customer and partnered with product, engineering, and design team to develop user-centric features across various product verticals. • Built and maintained user churn dashboard. Identified leading churn causes, user sentiment and win-back efforts which resulted in +12% increase in monthly retention rate. • Identified process gaps and top drivers for customer non-payment. Worked with finance team to create new best practices which led to highest AR collection to date. • Increased online reviews by 400% due to outreach and relationship management. Increased review rating across Google, G2, and Capterra.• Implemented company's first NPS, launched customer touch points from day 0-365 post sale, created customer onboarding resources and YouTube tutorials
  • Oxo
    Customer Success / Operations / Market Launch
    Oxo May 2020 - Apr 2022
    OXO's mission it is to advance mobility to make people’s lives not just easier, but better.• Owned end to end strategy and operations to drive top of funnel volume, user activation, retention and win-back on both sides of the marketplace.• Channeled on-the-ground feedback and customer pain-points into vital user insights to the Engineering team to drive user-centric product features.• Market-maker of the OXO marketplace, making matches between owners and drivers and ensuring that everything goes off without a hitch.• Defined metrics to understand owners’ and drivers’ current app engagement and created the relevant campaigns per customer lifestage.• Employee #2, onboarded all new drivers and vehicle owners. Driver DAU growth of 12x, owner growth of 15x.• Launched additional OXO submarkets in Oakland and San Jose, created go-to-market playbook.
  • Virgin Hotels
    Director Of Rooms
    Virgin Hotels Feb 2019 - Jul 2020
    Miami, Fl, Us
    • Built the operations team from ground up, covering everything from strategy, branding, processes, andworkforce to deliver exceptional guest service while maintaining team efficiency• “Top Hotel in San Francisco” Tripadvisor rank increased from Top 91 to Top 30 in four months after building the Operations Team• Created 2020 Business Strategy with the Executive Committee on how the Operations Team wouldcontribute to scaling the business with the vision of lower occupancy but higher average daily rate
  • Park Central Hotel San Francisco
    Director Of Oprations
    Park Central Hotel San Francisco Jan 2018 - Feb 2019
    San Francisco, Ca, Us
    • Revamped the hotel’s operations to prioritize operational efficiency with streamlined processes; adjusted budget to prioritize tools and supplies which resulted in efficient employee workflow thus eliminating costly overtime• Focused operation’s team efforts into delivering stellar customer service which contributed to themonth-on-month increase in guest satisfaction scores and Tripadvisor ratings
  • Hotel Zetta San Francisco
    Director Of Operations, Front Of House
    Hotel Zetta San Francisco Jan 2016 - Oct 2017
    • Created the guest Amenity & VIP Program to deliver top tier guest experience for varying levels:1. VIP Guests to improve hotel branding and exposure2. Consumer Guests to increase customer retention3. Corporate Accounts to grow enterprise level business• Managed departmental processes to align with budget while maintaining customer service standardsresulting in the following key results:• Increased Tripadvisor ranking from Top 35 to Top 20 within the San Francisco market• Guest satisfaction score increase in 2016 over 2015. Front Office highest scoring department at 91%• Effectively managed the operations team resulting a score of 92% in the Overall Colleague Loyalty Survey, the highest within the Viceroy group and a 40% increase YoY
  • Sir Francis Drake, A Kimpton Hotel
    Director Of Front Office
    Sir Francis Drake, A Kimpton Hotel Oct 2013 - Jan 2016
    • Revamped Amenity & VIP Program to deliver standardized high-level guest service across all departments• Implemented new processes and incentives that improved employee performance resulting in the following:• Highest guest satisfaction scores in Sir Francis Drake history in 2014 and 2015• 2014 Best performing hotel in Pebblebrook collection (highest in revenue generated and occupancy)• Front Office Department scored highest in the Employee Satisfaction Survey across the wholecompany (93%)
  • Serrano Hotel - A Kimpton Hotel
    Assistant Front Office Manager
    Serrano Hotel - A Kimpton Hotel Jun 2012 - Oct 2013
    San Francisco, California, Us
    • Completed one year Kimpton Management Training program.• Payroll, scheduling, cross trained with conference services and housekeeping.• 236 room union hotel management experience. • Contributed to highest Market Metrix scores the Serrano has seen.

Vilen Gabrielyan Skills

Front Office Hospitality Management Hospitality Industry Hotel Management Hospitality Customer Service Hotels Microsoft Office Customer Satisfaction Event Management Revenue Analysis Food And Beverage Yield Management

Vilen Gabrielyan Education Details

  • San Francisco State University, Lam Family College Of Business
    San Francisco State University, Lam Family College Of Business
    Marketing
  • University Of San Francisco
    University Of San Francisco
    Marketing
  • Lowell High School
    Lowell High School

Frequently Asked Questions about Vilen Gabrielyan

What company does Vilen Gabrielyan work for?

Vilen Gabrielyan works for Displai

What is Vilen Gabrielyan's role at the current company?

Vilen Gabrielyan's current role is Sr. Enterprise Customer Success Manager.

What is Vilen Gabrielyan's email address?

Vilen Gabrielyan's email address is vi****@****els.com

What is Vilen Gabrielyan's direct phone number?

Vilen Gabrielyan's direct phone number is +141554*****

What schools did Vilen Gabrielyan attend?

Vilen Gabrielyan attended San Francisco State University, Lam Family College Of Business, University Of San Francisco, Lowell High School.

What skills is Vilen Gabrielyan known for?

Vilen Gabrielyan has skills like Front Office, Hospitality Management, Hospitality Industry, Hotel Management, Hospitality, Customer Service, Hotels, Microsoft Office, Customer Satisfaction, Event Management, Revenue Analysis, Food And Beverage.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.