Lexi Jackson Email & Phone Number

Fairburn, Georgia, Us

• Collaborates with outside sales reps on customer requests, account profile updates and product quotes.• Increases sales commissions by 50% or greater each quarter by increasing equipment sales for top 10 customer base and achieve individual sales goals to support the organizations’ sales and profit objectives.• Create, process, and resolve discrepancies for purchase orders and customer invoicing.• Works with Accounting and Receiving departments to correct discrepancies in quantity and/or pricing of inventoryshipped or received.• Assists accounts receivable by collecting payments for current and outstanding invoices.• Creates evaluation tools and track yearly and monthly goals charts to record sales progress.• Collates sales data to provide daily, weekly, and monthly sales reports to identify trends in data and to spotanomalies.• Responsible for turning around purchase requisitions in a timely manner to ensure that manufacturing productioncontinues without interruption.• Assists buyers and warehouse managers with requestors inquiries as to the stats of orders, expediting rush orders with vendors, and provide superior customer service while taking on senior-level responsibilities.• Assists buyers in resolving nonconforming quality issues.• Enhances customer satisfaction for multiple regions in the U.S by improving response time and resolving customer complaints in a timely and professional manner to maintain customer loyalty.• Demonstrates outstanding customer service by answering technical questions posed by customers during inbound and outbound calls.• Increases quota and purchase requestions turnaround time by 25% to ensure manufacturing production continues without interruptionTroubleshoots equipment maintenance issues by utilizing product knowledge, blueprints, and research methods.

Atlanta, Ga, Us

• Reported directly to VP of Sales and collaborated with sales consultants for managing customer base andimplemented operational programs and strategies.• Collaborated across departments with Recruiting, Client Managers, Training, and Procurement to uncoverdeficiencies, promote issue identification and resolution in order to maintain a robust foundation in support of thesite sales goals - Provided recommendations for improvement in order to obtain better results.• Played a key role in supporting and collaborating directly with inside sales representatives to ensure their sales goals are being expressed and met, provide weekly updates and progress reports/presentations during conference calls and sales meetings.• Continuously designed and developed new training tools and materials to support the optimal learning experiencefor new hires and interns to reinforce sales representatives’ sales skills.• Responsible for managing weekly promotional marketing and sales across multiple web platforms.• Managed and supported external marketing process and procedures for recruiting prospective clients.• Provided support for website management including content and creative development resulting in increased traffic to our local website.• Created and updated website content using web programming languages such as HTML and CSS.• Created and manipulated documents and files in the Microsoft Office Suite, Business Wise, Visio, WordPress, and Hootsuite to make them suitable for use in all web-based applications.• Tested, analyzed, and tracked results of various sales strategies, including scripting tests, to optimize sales strategies and improve key operational metrics.• Submitted vendor agreements for our customers for sales quotes and legal review to proactively redline anypotential areas of risk and/or exposure and to work with both Sales and Procurement to ensure company's ability to satisfy all service level requirements.

London, Gb

• Executed hundreds of daily customer service related transactions ensuring customer satisfaction while consistently exceeding organizational KPI’s.• Selected to organize, design, and style displays based on proven ability to visually organize and present information in a clear and concise manner for customers.

Irvine, Ca, Us

• Utilized internal data systems to manage product inventory, overseeing the successful data entry and migration of hundreds of products in real time.• Served as quality insurance inspector, ensuring that all vehicles were aligned to organizational data and exceeded performance expectations.

Omaha, Ne, Us

• Responded to over 100s of customer inquiries weekly by actively addressing customer questions, concerns, and complaints to ensure customer retention and satisfaction.