Viliame Kotoisuva Email & Phone Number

Seattle, Washington

Greater Seattle Area

-B2B SaaS-Learn to improve procedures and protocols of daily tasks -Edit HelpCenter documentation to improve customer experience-Troubleshoot CRM software-Remote screen-share-Utilize Zendesk ticketing system-Utilize Confluence to create bug tickets -Windows 10, 8, 7 & Mac environments-Troubleshoot Outlook/Owa365

Bellevue, Washington

-Managed ticket requests, deployments and machine status through Service-Now application-Administer password resets, account unlock and account termination via Microsoft Remote Desktop Tool-Join user profiles to corporation network -Manage Image & ReImage of computers new and recycled for incoming employees-Manage Walk-up desk in 4/4 Expedia Location in.

Seattle, Washington

-Manage and coordinate roles with teammates on joint projects-Lead class discussion on a weekly basis-Participate in Year Up sponsored events -Coordinate networking events with teammates-Present group/individual projects-Completed coursework in Project management, Team Management, Business Communication, IT Help desk, IT Hardware, Public Speaking, Advanced.

Greater Seattle Area

-Collaborated with team members over the course of 3 months to build and improve a strategy for multitasking and allocating specific tasks to individual team members resulting in an increase in productivity and response times. -Train new team members 3x per year by executing 3-day training and shadowing program, leading to strengthened team performance and.

Greater Seattle Area

-Coordinated routes to efficiently deliver products to customers within expert time-Responsible for opening including inventory checks-Managed roles of team to complete opening or closing tasks-Managed roles of team based on strengths to enabling a wonderful symbiosis of our team, the products we provide and the customers we served

Greater Seattle Area

-Managed customer transactions with ticketing system-Provided premier customer service from start to finish-Coordinated valet pick-up and drop-off procedures with team members

Greater Seattle Area

-Interact with customers at face to face level-Handle food and service procedures to provide product to customer-Manage and coordinate with Drive Thru Window team to ensure efficient productivity-Inspect and improve cleanliness of all facilities and social areas-Check inventory and stock-Maintain cleanliness of stations and tool/utensils needed to produce.