Contractor for Mars and Royal Canin of Baltic and Nordic countries.• IT infrastructure support of ~400 local and remote users• Asset management• Server room and computer room management• Incident, Request management on ServiceNow platform using Service Level Agreements and deadlines• Management of Active Directory• Liaising & meeting with external suppliers of IT services• Applications support• 1st line network and server equipment support• User trainings to use new IT services and apply IT policies

- On-Site and remote IT Desktop support- PC, laptop, printer hardware support- DELL PC, laptop warranty supportAchievements:- Finished a few projects by renewing PCs in a few big companies which increased their productivity and security- Helped to finish the printing solution project and continued to support it which reduced printing costs for one of the biggest companies in Lithuania