Viljami Rings Email & Phone Number

Helsinki, Fi

Helsinki, Fi

Lappeenranta, South Karelia, Finland

As a Senior Support Specialist at Miradore, I specialize in Mobile Device Management (MDM), Unified Endpoint Management (UEM) and Enterprise Mobility Management (EMM) for iOS, Android, macOS, and Windows devices.Key responsibilities:• Troubleshooting and resolving a wide range of technical issues related to MDM, encompassing device provisioning, configuration, security policies, and compliance. This includes diagnosing and mitigating challenges related to OS-specific limitations, network connectivity, app distribution, and data protection within the MDM framework. My role also involves addressing issues pertaining to device enrollment, user access, and ensuring seamless synchronization across iOS, Android, macOS, and Windows platforms.• Helping customers achieve efficient device management across multiple platforms, which includes anything from optimizing macOS scripts to streamlining device enrollment processes.• Delivering customer-centric support to help clients achieve efficient device management.• Streamlining and improving existing workflows and processes to enhance operational efficiency.• Contributing to a global team that's at the forefront of device management innovation.• In addition to working within an international team of support professionals, the role includes frequent collaboration with R&D teams, technical writers, and product managers to assist organizations in maximizing productivity and security through Miradore's MDM solution.

Finland

Combined freelance projects with self-directed learning to deepen my expertise in data analytics and programming. My services included:• Data Annotation• Data Collection• Web Design (WordPress)• Tech Support• Audio Producing• Sound Design

Finland

Working on the creation and validation of new qualifications. Analyzing data across multiple platforms and presenting it on a regular and ad-hoc basis. Collaborating with Sourcing and Content Development teams to ensure the company’s qualification paths were well-defined and validated. The main goal was to ensure that all qualification paths meet company-wide standards.

Cork, County Cork, Ireland

Working in an agile, team-oriented environment carrying out data analysis to improve the model of a large-scale AI project. Classifying, sorting, labeling and annotating data to train and improve speech recognition and AI systems. Identifying and resolving potential issues and patterns and collaborating with an international testing team and engineers to help reproduce issues and test features.

South Karelia, Finland

Evaluating, analyzing and troubleshooting technology issues for the end user onsite in various customer locations. Diagnosing connectivity issues and configuring networks. Installing and configuring computers and wireless network access points, setting up routers, home entertainment systems and other user devices. Responsible for IT & home electronics support for a large pool of clients in an area spanning multiple counties.

Lappeenranta, South Karelia, Finland

Working as a sales negotiator at Enia (Elisa). Demonstrated in-depth knowledge of mobile, broadband and cybersecurity products. Utilized clear and persuasive communication skills to effectively communicate complex technical information to potential customers.

Lappeenranta Area, Finland

Warehouse maintenance, logistics and sales tasks in a superstore that specializes in selling tools, machines and equipment. Responsible for the day-to-day logistics of a large store that ships nationwide.

Lappeenranta, South Karelia, Finland

Repairing customers’ mobile devices and selling telecommunications services. To succeed as a precision mechanic requires problem-solving and attention to detail.

Lappeenranta, South Karelia, Finland

Etelä-Karjala, Etelä-Savo

Analysis and maintenance at several customer locations, mostly factories in Etelä-Karjala and Etelä-Savo. Specialised in pneumatic maintenance. To succeed in this role requires structured thinking and being detail-oriented.