Michael Villano Email & Phone Number

Philippines

• Identify and analyze quality issues or defects, investigate root causes, and implement corrective and preventive actions to address them.
• Conduct internal audits and reviews to assess compliance with quality standards, policies, and procedures.
• Provide training and guidance to employees on quality assurance processes, tools, and methodologies.
• Conduct coaching sessions with teammates and operations analysts to improve performance and adherence to quality standards. Additionally, provide calibration sessions to Team Leaders to ensure consistency and alignment.
• Extract and assign audit sampling to Quality Analyst for case review.
• Offer constructive feedback and recommendations to teammates on quality-related cases. Support continuous improvement efforts by identifying areas for development and providing actionable insights for improvement.

Philippines

• Conduct fraud investigations by reviewing suspicious transactions, analyzing patterns, and identifying potential fraudulent activities.
• Monitor transactions in real time using fraud detection tools and systems to identify anomalies or red flags.
• Collaborate with colleagues to gather information and investigate potential fraud cases.
• Prepare reports and communicate findings to management.
• Review cases such as Account takeover, Stolen financial, Account takeover limitations, Stolen financial limitations, Onboarding limitations and Cash back cases.
• Provide recommendations for improving fraud detection processes to new hires.

Philippines

• Performs audits for business leisure operation, finance, compliance with policies and procedures, risk and controls assessments and fraud audits.
• Completing assigned work to the required professional standard within the time allocated.
• Responsible for planning, performing and execution of compliance, financial, operational and special audits.
• Examine and evaluate internal controls, company policies and procedures, and industry best practices in any given assignment.
• Contributes to the preparation of the audit program.
• Obtains and reviews evidence ensuring audit conclusions are well-documented

Philippines

• Receiving calls and chats from an organization
• Supervisor’s officer in charge for attendance dispute of colleague
• Serves as Subject Matter Expert for new employees
• Computer Password reset for customer
• Initial Troubleshoot for computer performance issues
• Do SAP password reset for customer

Philippines

audit department intern