Taylor Kalwa, M.S., Prosci Certified Change Practitioner Email and Phone Number

⊛Lead Change Management team in Hire to Retire (HTR) and Total Rewards (TR) for enterprise-wide transformation effort involving the implementation of Oracle Fusion from Peoplesoft⊛ Provide advice and guidance to 7 OpCos supporting 500 locations around the world on a range of topics for enterprise-wide effort, including strategy development, process improvement and organizational change⊛ Track Change Impacts within ChangeScout, a digital change management tool, at both an OpCo and program-level for monthly reporting to Executive Leadership⊛ Provide monthly deliverables to Executive Leadership on Key Design Decisions, Day in the Life Guides and Change Impacts by personas and roles ahead of Oracle implementation⊛ Create estimations and OpCo-specific SOPs to support advanced Language Translation Requirements across a multitude of regions and OpCos for Oracle Implementation

⊛Create a multitude of Executive Communications, Talking Points and PowerPoint slides for Program-level and OpCo-level audiences across enterprise-wide program⊛Produce content for bi-monthly newsletter on behalf of the Executive Leadership team to communicate current and future-state program and transformational changes to 500+ team members inclusive of 5 OpCos⊛Track and analyze EVOLVE Newsletter metrics to understand trends and measure overall engagement, email open rate, conversion rate, click-through rate and bounce rate⊛Stand up and lead monthly Communications and Training Council calls to enterprise-wide program updates to OpCo Leads⊛Develop Recognition Program for enterprise-wide transformation effort, which encompasses a monthly spotlight winner based on a person's leadership skills and alignment of Allegis' Guiding Principles⊛Develop internal communication best practices and share with Executive Leadership and Management teams (i.e., AP Style, newsletter best practices etc.)⊛Translate American English to British English communications for OpCos in EMEA

⊛Communications and Change Management lead on enterprise-wide effort, involving the transition from Skype for Business to Microsoft Teams⊛Crisis Communications Lead during a 4-month enterprise-wide data breach, providing communications and FAQs to internal and external employees on daily basis⊛Create internal communications on a daily basis for targeted and enterprise-wide stakeholder groups⊛Produce internal employee newsletter and share with 9,500+ staff members, communicating current IT trends and vital HR initiatives within the workplace⊛Partner with IT Leaders on ServiceNow processes and change opportunities for the business and targeted groups⊛Develop training resources and Adobe Captivate videos for company-wide and targeted stakeholder groups as needed⊛Create organizational change management plans on a weekly basis to drive employee engagement, improve stakeholder and project management, mitigate potential risks and set clear expectations across functional areas in the enterprise⊛Educate enterprise on organizational communication and change management best practices through seminars as needed⊛Conduct an internal communications audit at Sinclair highlighting findings to help shape the future of workplace communications

⊛Effective liaison between external customers and internal PGDx departments to minimize organizational gaps and build strong connections⊛Created and edited communications to customers (i.e., Mayo Clinic etc.) ahead of orders being processed all the way through fulfillment of orders and shipments⊛Provided in-depth information on PGDx products and services during customer order calls⊛Facilitated inter-departmental communication through the implementation of processes to maximize and enhance collaboration and improve relations⊛Developed, updated and organized customer accounts within ERP (SAGE), CRM (Salesforce), Smartsheet and PGDx customer ordering portal ahead of receiving and processing orders⊛Managed and tracked incoming customer PGDx product orders within ERP (SAGE), CRM (Salesforce), Smartsheet and PGDx customer ordering portal⊛Invoiced customers based upon product list prices and customer pricing from sales generated quotes or contracts located in PGDx's CRM software⊛Developed HTML code for internal PGDx ordering portal, creating tables, embedding images and structuring web portal content (i.e., headings, paragraphs etc.)⊛Partnered with senior leadership to gather requirements for PGDx ordering portal⊛Developed ordering process based on necessary FDA and application requirements to use across all departments at PGDx⊛Created and implemented customer service training processes and materials to train internal and external employees on PGDx ordering process requirements⊛Maintained up-to-date knowledge of PGDx products and service changes based on FDA submission requirements⊛Constructed standard operating procedures (SOPs) for Customer Service department⊛Assisted in the training of new hires in the Customer Service department⊛Designed templates for external client use: Order Forms, RMA Request Form, Order Acknowledgement Form and Shipment Confirmation Form⊛Captured pictures and video of PGDx products and services for internal and external clients

⊛Enabled physicians to order pan-cancer gene testing for patients with an advanced cancer diagnosis⊛Facilitated acquisition of samples from patients and pathology departments through initial outreach and regular follow-up discussions⊛Reviewed documentation associated with each clinical case: Test requisition form, insurance cards, pathology, letter of medical necessity and medical records⊛Ensured patients had an understanding of testing done by PGDx as well as associated instructions and paperwork⊛Develop process for managing the tumor tissue return process to efficiently track current inventory and shipping dates⊛Created educational material and customer-facing documentation for patients, physicians and pathologists⊛Identified and investigated root cause of tumor handling errors through Corrective Action/Preventive Action (CAPA) investigations with Quality Assurance team⊛Developed and implemented process improvement plans as a result of CAPA investigation⊛Maintained regular and effective communications with customers and internal PGDX teams⊛Collaborated with insurance companies to ensure if pre-authorization is required for testing purposes⊛Helped large volume of PDGx customers daily with processing of tumor samples and submission of health insurance forms based on medical necessity⊛Partnered with Oncologists at VA and Non-VA facilities to assist with customers' questions and concerns with PGDx products and services⊛Contacted PGDx customers to verify account information ahead of entering into internal JIRA software, a collaboration tool that provides agile work management solutions and salient service experiences⊛Reduced internal customer order process inconsistencies and effectively trained team members on best practices and protocols

⊛Managed and allocated work to AFE Department of 50-100 team members.⊛Developed loyal and highly satisfied customer base (i.e., Military Shipments) through proactive management of team customer service strategies.⊛Established and optimized schedules to keep coverage and service in line with forecasted demands.⊛Helped with planning schedules and delegating assignments to meet coverage and service demands.⊛Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.⊛Partnered with Senior Leadership to set and enforce policies focused on increasing team productivity and strengthening operational efficiency.⊛Planned team-building exercises to increase employee performance and job satisfaction.⊛Conducted daily staff meetings with Executive Leadership to understand how to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.⊛Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.

⊛Launched new Amazon building located in Windsor, CT, which involved training new FC associates and leadership team members.⊛Managed Singles and Singes Box Drop Department of 50-100 team members.⊛Conducted cycle counts and reconciled problems within distribution operations.⊛Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.⊛Followed procedures for control and distribution of completed products in line with shipment plans.⊛Prepared domestic and international shipments for transportation (including prioritized, time-sensitive Military shipments).⊛Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.⊛Trained Amazon leaders and new associates on basic and advanced shipment procedures.⊛Complied with good manufacturing practices to prevent distribution of obsolete, rejected, or deteriorated manufacturing materials.⊛Maintained compliance with company safety policies and called violations to attention of management.⊛Received and reviewed new orders, located requested merchandise and promptly initiated processing.⊛Cross-trained new associates on picking and filling orders for warehouse products.⊛Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.