1. Responding to complex customer queries via Zendesk regarding our analysis model, portfolio calculations, website or mobile app bugs, platform navigation, login and troubleshooting, pricing inquiries, and product feature requests. 2. Identifying and reporting issues on a timely manner and working with teams to come with a next-level resolution.3. Driving impactful changes to the company like making improvements to the Help Section articles and Zendesk macros, increasing customer retention, and generating positive social media reviews.4. Handling subscription and billing requests like cancellation and refund, payment concerns, and challenging disputes.

Independent distributor of nutritional products. I prospected and generated new leads, conducted product presentations, and trained a team of professionals in generating recurring revenues from their online business. I garnered multiple global and regional awards, received progressive rank advancements, and qualified for international travel incentives for consistently hitting weekly quotas.

Providing global clients with top-notch product and tech support, building financial models, relaying client feedback to internal teams, generating new leads, conducting product demos, assisting in onboarding new users, mentoring new hires with the best customer service practices while doing QA, and participating in site-wide projects.Achievements: 1. Top in Case Count – handled 250+ cases/clients a month (+150% above expectations). 2. Top in Productivity/Task Count – handled 1200+ emails a month (+228% above expectations).3. Top in Survey Count – received 200+ surveys with 100% favorability and outstanding comments.4. Most Proactive Awards – with the greatest number of assists provided to the team.5. Most Reliable Awards – with the highest number of on-site, weekend and holiday shifts covered for the team.6. Rising Star Award – presented to individuals who have a tenure of under 9 months and have surpassed all expectations/have become an all-around outstanding performer quicker than expected.7. Featured Client Feedback Awards (see Media section below).8. Conducted QAs, supervised mocks, trained new hires.9. Excel, finance, and leadership course certifications.10. Email, chat, and phone certified.11. Project Management Head: EssentialTECH Learning Institute (ETLI) – spearheaded a workflow tracker.12. Project Management Head: Catalyst 2.0 – spearheaded a weight management program for the team and helped more tenured associates with their KPIs.13. Organized meetings, scheduled appointments, prepared detailed reports, and assisted in outreach programs.14. Improved Knowledge Base/Help Section articles, advocated changes in office policies (e.g. return to office guidelines) and training programs, acted as POC for site-wide initiatives.15. Generated several qualified sales leads and upsold products and services to existing users.

Reviewed policies for the National Economic and Development Authority and streamlined human resource management workflow changes for the First Philippine Holdings Corporation (PSE:FPH) and its subsidiaries.

Worked with a team of students from De La Salle University, Osaka City University, and Andrews University in an international research collaboration with the Hannan City Government to collect and analyze data to provide potential solutions to improve the education, business, and tourism industry.

Served as the Research and Development Chairman to collect data, identify problems and recommend university-wide policies for the student handbook revision.

Spearheaded a team to redesign an Alternative Learning System (ALS) educational plan for the out-of-school children in De La Salle University (DLSU). Our lesson plan won an award, and the project is to be used as a standard for the DLSU-ALS students to help them in their college entrance exams and career opportunities after the ALS program.