Vilma Paola Castillo Miranda Email & Phone Number

Panamá

-Brindar servicios clínicos ejemplares a pacientes y familias en forma de evaluaciones y acompañamiento psicológico, como miembro de una práctica integrada multidisciplinaria para construir planes de tratamiento con los pacientes.-Apoyar a los pacientes brindándoles la terapia adecuada a sus problemáticas vitales. -Establecer relaciones con los pacientes que les permitan recibir la mejor atención posible, manteniendo los límites profesionales y respetando la confidencialidad.-Acompañamiento a jóvenes y adultos con posibles condiciones de depresión y ansiedad, buscando potencializar la capacidad creadora y transformadora del ser humano, e impulsando motivaciones y sueños.-Intervenciones terapéuticas a niños y niñas promoviendo la prevención primaria y promoción de la salud mental infanto-juvenil, apoyado por padres de familia o cuidadores primarios.

Miami,Florida

A Panama-based company provides remote management of vacation rentals in Miami through Airbnb. Its comprehensive services encompass reservations, customer service, cleaning, and maintenance, assisting property owners in maximizing income and efficiently managing their properties from a distance.-Responsibilities include addressing inquiries and requests from guests and property owners regarding reservations, payments, policies, and issues during their stay.-Coordinate the check-in and check-out process, ensuring a smooth transition for guests and proper preparation of properties.-Oversee cleaning and maintenance services to keep properties in optimal condition.-Establish and coordinate communication with Miami service companies to ensure efficient and quality support.-Manage communication between property owners and guests to ensure a seamless and satisfactory experience for both parties.-Support the Human Resources department with initial interviews for personnel selection and English proficiency tests.

Panama

Attend to agents' needs, assist with escalations and questions, and give performance-based feedback and action plans to help them advance their account-related abilities. Oversee target attainment, productivity bonuses, and the team roster.

Panama

We helped underperforming agents create an action plan through daily performance monitoring, supervisor feedback, and self-assessment. The goal was to identify and correct problems immediately while providing a supportive environment. By focusing on skills development and a positive mindset, we saw significant improvements in KPIs and job satisfaction. Our ultimate goal was to help agents succeed and thrive in their roles.

Panamá, Panamá

-Collaborate with customer service representatives with questions and escalations. -Accompaniment in coaching 1 on 1 with the members of the team.-Assist the team leader with general tasks.-Support the trading floor with general tasks.

Panama

As a customer care professional, my primary responsibility was to help clients with any issues or questions they could have. In order to guarantee client pleasure, I meticulously documented every conversation, transaction, remark, and grievance. It was crucial to accomplish monthly KPIs and satisfy predetermined goals on a team and individual basis. Building and sustaining good client relationships requires offering pleasant, competent customer service.-Achieve the objectives set by the management.-Work as a team to allow the achievement of objectives-Reaching the metrics KPI's (Key Performance Indicator) month by month.

David, Chiriqui, Panama

Job performance:• Preparation, reception and filing of documents with classified and control order.• Carry out a reliable and efficient collection from clients.• Informing and serving the public through different channels, guaranteeing their satisfaction.

Sabaneta, Antioquia, Colombia

Functions: Attendant to patients from a dynamic perspective focused on the object and interpersonal relationships. Contribute to the development of research through the collection of information and analysis. Results: - I attended and gave constant follow-up to two patients on interpersonal issues. - I designed a primer on emotional regulation aimed at mental health professionals. - I worked on an article related to the factors associated with the end of therapy in children and adolescents from the patient's perspective through the collection, analysis, and recording of data, bibliographic databases, and writing of the introduction

Sabaneta, Antioquia, Colombia

Functions: Take anamnesis, apply WISC and ENI-II, make a report, present a diagnosis to the attendants and provide the intervention route. Results: Attended and followed two patients from the PAN foundation

Bachelor'S Degree In Psychology, Psychology

Activities and Societies: -Administrative Monitor of Taking care of your mood; -Monitor of the research group of the faculty.

Maestría De Psicología Clínica, Clinical Psychology