Customer Service Manager
CurrentWorking with the technician team in technical and disciplinary matters with clear targets;Plan and design the project for given assignment by companies clients, create schedule of works and needed equipment;implement required features like Monitoring, Mail, Web, File, VOIP and Database server introduce security certificates with relevant access policies for different clients of the company;Conduct training to the office stuff in order to introduce implemented features;Participate in technical Trainings, conferences and seminar organized by our suppliers different UCS solution providers, Softra solutions, Amano McGANN, Cheap Data Communications, Cisco, Hewlett Packard and etc. in order to get acquainted with innovations in their products;In IT Telecom system integration projects designed by the company, plan optimal network design, choose hardware that best fits the posed targets, work with the vendor technical support team in order to solve any technical difficulties that may occur with the Clients;Manage the Provision of post sale support to the customer on any technical issue related to IT /Telecommunication