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Vilma Diniz Tavares is listed as Customer Experience Executive at Lectra, a company with 1531 employees, based in São Paulo, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Vilma Diniz Tavares.
Vilma Diniz Tavares previously worked as Head of Customer Care and C&P Sales - South America at Lectra and IT/Hi-Tech Business Unit Manager - LATAM | Customer Services Manager | Microsoft Program Manager at Arvato. Vilma Diniz Tavares holds Mba - Executive Program, International Business from Fundação Getulio Vargas.
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*Critical vision for identifying vulnerable points in processes that involve the client (B2B & B2C) and ability to propose successful solutions in negotiations with suppliers and partners, promoting cost reductions and new business opportunities.*Interface with the largest IT and financial (banks and credit cards) companies aimed at unifying customer services and ensuring loyalty and close ties, as well as partnerships with the Marketing, Sales, Finance and Production areas. *Experience in preparing, administrating and managing contracts with suppliers and service providers.*Development of Key Performance Indicators (KPIs) for internal and external controls, as well as administration of Service Level Agreements (SLAs).*Negotiations and certification of logistics suppliers, call center, risk management and information technology companies, aimed an optimizing resources.*Sales negotiations with clients, development and implementation of projects, responses to RFI and RFQ, and start-up of operations and branch offices.*Expertise on Brazilian's Consumer Rights, with strong background on laws & regulations.*P&L and business plan management, and budget control.*International experience and participation in meetings, events and training programs in the United States, Germany, England, Ireland, France, Asia and Latin America countries.Specialties: Working in the Client Management and Customer Services areas of domestic and multinational companies in the Manufacture, Consumer Goods, BPO, Entertainment, and Information Technology & Services industries.
Listed skills include Building Customer Relations, Call Center, Customer Relations, Customer Service, and 11 others.
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A career timeline built from the work history available for this profile.
Sao Paulo | Blumenau
Answerable to the South America MD, and a dotted line to the Global Customer Service Diretor in France, responsible to manage Customer Service operations and Technical Assistance to ensure Customers receive consistent and high quality level of service, and providing strategic and operational activities for the business, ensuring the sustainable growth of.
Sao Paulo | Jundiai | Buenos Aires | Bogota
Answerable to the Sales & Marketing Director, and dotted line to the VP Operations in Germany, managed the Authorized Replicator (AR) operation and sales of Microsoft licenses in Latam, according to Microsoft Licensing GP (Reno/NV) guidelines and was the single point of contact, with the objective of servicing market of computer manufacturers such as.
Sao Paulo | Campinas | Rio De Janeiro
Answerable to the Brazil Executive Director, managed the Call Center operation comprising Customer Service activities (inbound: sales/pre-sales/aftermarket, upselling and anti-attrition – customer retention), outbound telemarketing for qualifying the database, generating leads (sales), and collection, comprising 120 fixed and seasonal service positions..
Sao Paulo
Answerable to the Operations Manager, managed fulfillment with emphasis on the logistics chain, which involved activities such as data entry, warehousing, picking & packing, distribution processes and reverse logistics.Made feasible the credit process to qualify suppliers and cooperate in the defining of policies, with the objective of improving the client.
Sao Paulo
Answerable to the Customer Relations Manager, worked in after sales, analyzing customer service processes, aimed at improving and perfecting all support services provided by the company, achieving a 95% client satisfaction rate imposed by IBM worldwide, which was successfully achieved in 1997.Developed processes to resolve complaints that were not.
Other employees you can reach at lectra.com. View company contacts for 1531 employees →
Antoine Mercier
Colleague at LectraGreater Bordeaux Metropolitan Area, France
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GM
Gail Mansell
Colleague at LectraAcworth, Georgia, United States, United States
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Thomaz Thiago Rita
Colleague at LectraBordeaux, Nouvelle-Aquitaine, France, France
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Minnie Wu
Colleague at LectraShanghai, China, China
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LB
Léo Bonnet
Colleague at LectraGreater Bordeaux Metropolitan Area, France
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Akanksha Thakar
Colleague at LectraParis, Île-de-France, France, France
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SB
Serge Barberis
Colleague at LectraBordeaux, Nouvelle-Aquitaine, France, France
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KC
Kenny Chui
Colleague at LectraHong Kong, Hong Kong SAR, Hong Kong
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MB
Miguel Brito
Colleague at LectraPorto Metropolitan Area, Portugal
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JY
Jacky Yang
Colleague at LectraMinhang District, Shanghai, China, China
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Quick answers generated from the profile data available on this page.
Vilma Diniz Tavares works for Lectra.
Vilma Diniz Tavares is listed as Customer Experience Executive at Lectra.
Vilma Diniz Tavares is based in São Paulo, São Paulo, Brazil while working with Lectra.
Vilma Diniz Tavares has worked for Lectra, Arvato, Teleperformance, Grupo Abril, and Ibm.
Vilma Diniz Tavares's colleagues at Lectra include Antoine Mercier, Gail Mansell, Thomaz Thiago Rita, Minnie Wu, and Léo Bonnet.
You can use AeroLeads to view verified contact signals for Vilma Diniz Tavares at Lectra, including work email, phone, and LinkedIn data when available.
Vilma Diniz Tavares holds Mba - Executive Program, International Business from Fundação Getulio Vargas.
Vilma Diniz Tavares is listed with skills including Building Customer Relations, Call Center, Customer Relations, Customer Service, Sla, People Management, Team Leadership, and Negotiation.
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